Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Join our Affluent Product team as a Product Manager, where you will have the opportunity to shape the future of our product offerings. You will gain deep insights into our technology platforms, operations, and services, and use this knowledge to deliver innovative solutions. This role offers a unique chance to develop both your business acumen and technical skills, while making a significant impact on millions of American wallets.
As a Product Manager in the Consumer Banking Center Affluent Product team, you will acquire comprehensive business knowledge and technical understanding of the segment’s product range, technology platforms, operations, and servicing to aid in the delivery of technology solutions. You will establish robust partnerships with the Executive Director and cross-functional stakeholders to create a product roadmap that ensures the delivery of superior products to our customers. Your responsibilities will include overseeing the discovery, design, and successful delivery of initiatives. Additionally, you will ensure that existing products in this segment are optimized in our agile environment.
Job Responsibilities:
Understand customer problems, convert them into problem statements and provide out of box solutions through design thinking.
Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
Contribute and lead the end-to-end ownership of features from ideation through implementation and through maintenance and support.
Write initiatives, user stories, acceptance criteria in automation scripts and participate in all agile events of the product group.
Develop business requirements in a manner well understood by the developers and provide acceptance criteria.
Support effective product road mapping and sprint planning.
Develop strong relationship with business, market, technology stakeholders in support of effective decision making and go to market planning.
Lead and collaborate with other product teams, technical architects, developers, tech leads to understand the technology roadmap for modernization.
Develop, verify & validate end-to-end testing lifecycle support & outcomes.
Required qualifications, capabilities, and skills:
5 years product management / technical business analyst experience –including defining user experience needs, writing epics, stories, and
acceptance criteria.
Direct experience working in an agile team (directly aligned to a product), mastery of agile practices and ability to work independently. Experience working in Jira and Confluence
Passion for online and mobile technology, and knowledge of industry structure, trends, and influential companies
Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders.
Highly organized and self-motivated to help design customer-obsessed products, execute a product release plan, flexibly adapt to internal & market forces, and has influencing / relationship management skills.
Able to achieve goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.
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