Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary:
The Customer Service Manager reports directly to the Director of Sales. The incumbent is responsible to coordinate communication, marketing and sales with potential customers in new service areas throughout the state of Alaska with primary focus on the Road System. A successful candidate will have
Essential Job Functions:
Other Job Responsibilities:
Minimum Qualifications:
Knowledge, Skills & Abilities Required:
Education:
(1 year of directly related work experience may qualify to substitute 1 year of education to meet the education requirement)
Required Training & Certificates:
Attends training sessions, seminars and appropriate educational classes required by department.
Physical Demand/Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, talk and hear. The employee is frequently required to sit, stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Visual Acuity: must be adequate to perform all required tasks in a safe manner.
The noise level in the work environment is usually quiet to moderate, but may be loud on occasion. Work is usually done in an office setting and sometimes at a client facility or job site. Work may require occasional weekend and/or evening work. The position supervises exempt, non-exempt, and contracted staff. The employee is occasionally exposed to moving mechanical parts, vehicles and equipment.
The employee must be able to physically travel by air within, and out of, the State of Alaska.
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