Customer Segment Manager jobs in Wasilla, AK

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • VITUS ENERGY LLC
  • Anchorage, AK FULL_TIME
  • Position Summary:

    The Customer Service Manager reports directly to the Director of Sales. The incumbent is responsible to coordinate communication, marketing and sales with potential customers in new service areas throughout the state of Alaska with primary focus on the Road System. A successful candidate will have  

    Essential Job Functions:

    • Assists in acquisitions of new locations and business territories
    • Drafts local marketing plan for each location
    • Initiates contact with prospective customers and establishes buying cycles, customer needs, and creates a customer supplier relationship
    • Records daily marketing contacts and maintains other sales/marketing records to facilitate marketing efforts as needed
    • Communicates the business brand and solicits customer opinions and suggestions
    • Establishes buying influences, budgets and purchasing criteria for assigned accounts
    • Prepares sales information for customers
    • Executes sales strategy
    • Provides data and sales forecasts to management
    • Assists sales in reviewing or performing market analyses to determine customer needs, price schedules and discount rates
    • Primary customer contact for assigned business location(s)
    • Establishes rapport and product confidence with customers and maintains ongoing client relationships with various parties to anticipate and resolve potential problems
    • Secures and places orders taking into consideration delivery dates and inventory levels for fulfillment
    • Investigates and resolves complex and sensitive service-related disputes involving customers
    • Ensures all new customers complete required documentation; sales quotes, sales contracts, credit applications, etc.
    • Coordinates with location Manager, Director of Sales and Director of Terminals to resolve customer issues as they arise
    • Collects market pricing information from customers, prospective customers and other public resources and communicate that information to management
    • Use judgement to approve or deny customer credit applications
    • Provides phone support for the field
    • Answers Customer Service phone inquiries and follow up
    • Analyzes existing and proposed programs, policies and services to ensure their equitability and responsiveness to consumer needs
    • Develops proposals and implements programs and service targeted to specific customer needs

    Other Job Responsibilities:

    • Other duties as assigned

    Minimum Qualifications:

    • Bachelor’s degree
    • Two years’ related experience

    Knowledge, Skills & Abilities Required: 

    • Knowledge of business acumen
    • Effective interpersonal communication skills
    • Collaboration skills
    • Strong organizational skills
    • Decision making skills
    • Problem solving skills
    • Time management skills
    • Excellent customer service skills
    • Ability to analyze and think strategically
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, company policy, procedure manuals and/or state and federal regulations
    • Ability to write routine reports and correspondence
    • Ability to speak effectively before groups
    • Ability to add, subtract, multiply and divide in all unites of measure, using whole numbers, common fractions, and decimals.
    • Ability to compute rate, ratio and percent and to draw and interpret bar graphs

    Education:

    • Bachelor’s degree in related field
    • High school diploma, or equivalent

    (1 year of directly related work experience may qualify to substitute 1 year of education to meet the education requirement)

     

    Required Training & Certificates:

    Attends training sessions, seminars and appropriate educational classes required by department.

    Computer skills commensurate with program and job applications.

    Physical Demand/Work Environment:

    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to type, talk and hear.  The employee is frequently required to sit, stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 25 pounds.  Visual Acuity: must be adequate to perform all required tasks in a safe manner.    

    The noise level in the work environment is usually quiet to moderate, but may be loud on occasion. Work is usually done in an office setting and sometimes at a client facility or job site.  Work may require occasional weekend and/or evening work.  The position supervises exempt, non-exempt, and contracted staff.  The employee is occasionally exposed to moving mechanical parts, vehicles and equipment. 

    The employee must be able to physically travel by air within, and out of, the State of Alaska.

  • 22 Days Ago

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Customer Support Manager
  • Wonder Works Construction Corp.
  • Anchorage, AK FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 2 Days Ago

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Customer Service Manager
  • INLET ENERGY LLC
  • Anchorage, AK FULL_TIME
  • About Us Inlet Petroleum Company was founded in 1986, originally as a Chevron distributor. Today, it is the only Chevron 1st Source Elite marketer in the state. In 2005, Inlet Petroleum became part of...
  • 2 Days Ago

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Assistant Manager of Customer Operations
  • Old Navy
  • Anchorage, AK FULL_TIME
  • JOB PROFILE: Assistant Manager FUNCTION: Old Navy Stores REPORTS TO: General Manager DATE: March 2019 ABOUT THE ROLE As an Assistant Manager, you set the tone for the store and the team and help bring...
  • 6 Days Ago

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Customer Accounts Manager
  • Aaron's Family of Companies
  • Anchorage, AK OTHER
  • We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach thei...
  • 11 Days Ago

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Customer Accounts Manager
  • Talent Acquisition/Human Resources, The Aaron's Family of Companies
  • Anchorage, AK FULL_TIME
  • Customer Account Manager Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collecti...
  • 11 Days Ago

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0 Customer Segment Manager jobs found in Wasilla, AK area

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Warehouse Associate
  • Capstone Logisitcs
  • Wasilla, AK
  • Job Description Job Description Anchorage, AK $800+/weekly 1st Shift Join our growing team! We are looking for motivated...
  • 3/28/2024 12:00:00 AM

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Warehouse Associate
  • Capstone Logisitcs
  • Chugiak, AK
  • Job Description Job Description Anchorage, AK $800+/weekly 1st Shift Join our growing team! We are looking for motivated...
  • 3/28/2024 12:00:00 AM

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Warehouse Associate
  • Capstone Logisitcs
  • Eagle River, AK
  • Job Description Job Description Anchorage, AK $800+/weekly 1st Shift Join our growing team! We are looking for motivated...
  • 3/28/2024 12:00:00 AM

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Warehouse Associate
  • Capstone Logisitcs
  • Anchorage, AK
  • Job Description Job Description Anchorage, AK $800+/weekly 1st Shift Join our growing team! We are looking for motivated...
  • 3/28/2024 12:00:00 AM

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Supervisory Internal Revenue Agent (12 month roster) AMENDED
  • Department Of The Treasury
  • Anchorage, AK
  • Duties WHAT IS THE LBI - LARGE BUSINESS AND INTERNATIONAL DIVISION? A description of the business units can be found at:...
  • 3/27/2024 12:00:00 AM

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Remote Territory Sales Executive
  • Asurea Insurance Services
  • Anchorage, AK
  • Remote Territory Sales Executive Organization Description: The Gilbert Agency is a premier Marketing Organization servin...
  • 3/27/2024 12:00:00 AM

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Senior Transportation Engineer, remote work option - Federal Health Benefits offered!
  • NANA Regional Corporation
  • Palmer, AK
  • Senior Transportation Engineer, remote work option - Federal Health Benefits offered! Description Summary The primary fo...
  • 3/26/2024 12:00:00 AM

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Senior Sales Manager
  • Remington
  • Anchorage, AK
  • Job Description What you will be doing Conduct a successful, aggressive solicitation process involving outside sales cal...
  • 3/25/2024 12:00:00 AM

Wasilla is a city in Matanuska-Susitna Borough, United States and the sixth-largest city in Alaska. It is located on the northern point of Cook Inlet in the Matanuska-Susitna Valley of the southcentral part of the state. The city's population was 7,831 at the 2010 census, up from 5,469 in 2000. Estimates in 2016 put the population at roughly 9,748. Wasilla is the largest city in the borough and a part of the Anchorage metropolitan area, which had an estimated population of 396,142 in 2013. Established at the intersection of the Alaska Railroad and Old Carle Wagon Road, the city prospered at th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$116,316 to $183,559
Wasilla, Alaska area prices
were up 2.8% from a year ago

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