Customer Segment Manager jobs in Vancouver, WA

Responsibilities:

• Actively lead center level performance though: key metrics, quality, individual skill levels and culture
• Communicate and manage the change process
• Stay abreast of current vehicle repair procedures and technologies
• Manage and hold all staff accountable for shop performance though Recipe Book execution.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required
• Recruit, interview and hire new staff as required
• Train new hires regarding company policy and procedures
• Promote safe, clean working conditions.
• Promote, develop and act as a liaison with area insurance contacts and other referral points
• Contact all claims managers and dealer accounts on a monthly basis.
• Participate in external marketing and team building activities as requested

Skills & Requirements:

• Minimum of five years collision repair / auto body management experience REQUIRED
• Proven leadership and track record of employee development
• Ability to read and understand financial (P&L) statements required
• ICAR Platinum certification preferred
• Ability to travel up to 25%
• Must have valid a driver's license and be eligible for insurance coverage
• Working knowledge of CCC One estimating platform and management system
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Note: Critical features of this position are described under the heading. They may be subject to change at any time due to reasonable accommodations or managements’ rights to reassign duties and responsibilities of this job at any time.

Behaviors/Competencies:

• Integrity-Respect and accountability at every level and every interaction
• Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
• Innovation-Develops and displays innovative approaches and ideas to our business
• Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed

Physical Demands & Environment:

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com, or call (470)500-6808. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

**This job description is not a complete statement of all duties and responsibilities comprising the position.

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization