Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
ABOUT SIMPLEVIEW:
Simpleview is a software development, data analytics, and digital marketing firm that supports destination marketing organizations to reach their tourism marketing goals with first-in-class digital products and services. We believe our customers -- towns, cities, states, and nations across the globe -- have a role to play in creating great experiences for visitors, for the people who call them home, and for businesses and workers who rely on travel to sustain their local economies.
We are looking to add to our professional, dedicated, and hardworking team an independent, talented, top-notch Customer Success Manager with a great work ethic who thrives in organizations that constantly adapt and evolve. Preference will be given to applicants that meet requirements and are located in or around Tucson, AZ.
JOB SUMMARY:
The Customer Success Manager is the primary account manager and a consultant who drives retention and renewals by driving value for their customers over the life of their relationship with Simpleview. This person deeply understands customers -- their goals and needs -- and proactively develops integrated Simpleview solutions for them, whether by coaching on how to best utilize purchased products and services, assessing health metrics, sharing ways to improve, or ideating innovative solutions to customer problems, optimally before they even appear. In doing so, they coordinate between departments and maintain an understanding of all of Simpleview’s many software products and digital marketing services.
Based upon the candidate’s experience, knowledge, and skills, this position may be hired on as a Customer Success Manager or a Customer Success Executive. This determination will be made following an interview.
RESPONSIBILITIES:
TRAVEL REQUIREMENTS
One trip each month is likely, depending on the number of accounts and projects. The candidate must be willing and able to travel domestically or internationally.
REQUIREMENTS:
This position requires a talented professional who exhibits the following attributes:
PREFERRED SKILLS/EXPERIENCE:
WHO WE ARE LOOKING FOR:
WHAT IS IN IT FOR YOU:
Most positions are based at our Tucson, AZ, or Liverpool, UK headquarters offices. However, based on the job role, we will also review remote candidates. At this time, Simpleview can currently only employ remote staff who reside in the following U.S. states, Canadian Province, and United Kingdom: Arizona, British Columbia, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Mexico, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
Qualified candidates, please apply by going online at: https://www.simpleviewinc.com/our-world/staff/join-our-team/.
Please submit your resumes using the APPLY NOW function below.
Simpleview provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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