Customer Segment Manager jobs in Troy, NY

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Accounts Manager
  • Aaron's Family of Companies
  • Troy, NY OTHER
  • We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.



    The pay for this role is $20.  This position is also eligible for incentive pay based on performance.

     

    This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance. 

     

    Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

    Skills for Success
    Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

    The Work

    • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
    • Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
    • Second up to the General Manager
    • Build authentic customer relationships to support customers in their ownership goals and drive sales
    • Manage the collections process by counseling customers to gain timely lease/merchandise renewals
    • Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
    • Contact customers who have not renewed merchandise agreements
    • Maintain customers contact over the phone and through home visits
    • Update customers information and maintain accuracy
    • Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
    • Clean and certify merchandise in the cleaning station for all merchandise personally returned
    • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
    • Load, secure and protect product in company vehicle
    • Safely operate company vehicle
    • Assist the Sales Team as needed
    • Any other reasonable duties requested by management

    Requirements

    • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   
    • Must meet DOT requirements to obtain certification in required states (United States)
    • Ability to work schedule of hours varying from 8 am to 9 pm
    • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
    • Two years of college or two years of previous management experience preferred
    • High School diploma or equivalent preferred
    • Excellent interpersonal and communication skills
    • High energy with the ability to effectively perform all functions of the store and multitasking effectively
    • Proper telephone etiquette
    • Uphold the Aaron’s Brand and protect company assets
    • Maintain a professional appearance
    • Proficient computer skills


    Aaron’s Total Rewards

    Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

     

    • Sundays off
    • Employee assistance program
    • Employee purchase program with exclusive discounts
    • Physical and financial well-being programs
    • Tuition reimbursement
    • Employee Business Resource Groups
    • 401(k) plan with contribution matching
    • Paid time off, including vacation days, sick days, and holidays
    • Life and disability insurance
    • Medical, dental and vision insurance
    • Paid paternal leave
    • Stock purchase plans
    • Pay on Demand

     

    **Benefits vary based on full- and part-time employment status.

    Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. 

     

    About Aaron’s
    At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

    Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,
     veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
    Aaron’s is an Equal Opportunity Employer.
     

    #LI-Onsite
    #Indeed-Full-Time 

  • 19 Days Ago

A
Customer Service Manager
  • Albertsons
  • Fair Haven, VT FULL_TIME
  • A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
  • 3 Days Ago

A
Customer Service Manager
  • Albertsons Companies
  • Fair Haven, VT FULL_TIME
  • A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
  • 4 Days Ago

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Customer Accounts Manager
  • Talent Acquisition/Human Resources, The Aaron's Family of Companies
  • Troy, NY FULL_TIME
  • The pay for this role is $20. This position is also eligible for incentive pay based on performance. This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for a...
  • 12 Days Ago

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Customer Representative
  • HiEmployment
  • Vermont, VT FULL_TIME
  • We are seeking a Customer Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Ha...
  • 3 Days Ago

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Customer Service
  • VENT Fitness
  • Latham, NY PART_TIME
  • Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first ...
  • 4 Days Ago

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0 Customer Segment Manager jobs found in Troy, NY area

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Travel Nurse RN - CCU - Coronary Care - $2,282 per week
  • Armstaffing
  • Troy, NY
  • Job Description ARMStaffing is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Troy, New York....
  • 3/28/2024 12:00:00 AM

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Account Executive (Food Broker)
  • Affinity Group
  • Albany, NY
  • SUMMARY: The Affinity Group Account Executive is responsible for planning and executing a customized sales strategy for ...
  • 3/28/2024 12:00:00 AM

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Area VP of Merchandising
  • The Judge Group
  • Clifton Park, NY
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 3/28/2024 12:00:00 AM

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Senior Product Manager
  • American National
  • Glenmont, NY
  • Job Posting American National is seeking a Senior Product Manager to develop, communicate, and execute product strategy ...
  • 3/27/2024 12:00:00 AM

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Financial Reporting Accountant
  • American National
  • Glenmont, NY
  • Financial Reporting Accountant American National is seeking a full-time, Financial Reporting Accountant. If you have exp...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Med Surg / Telemetry - $2,138 per week
  • PRN Healthcare
  • Troy, NY
  • ARMStaffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Troy, New York. Job Descriptio...
  • 3/26/2024 12:00:00 AM

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Digital Marketing Manager - Hybrid Remote
  • Protective Industrial Products
  • Latham, NY
  • Job Description Job Description Digital Marketing Manager - Latham, NY based PIP Global Safety (“PIP®”) is a leading pro...
  • 3/25/2024 12:00:00 AM

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Marketing Communications Manager - Hybrid Remote
  • Protective Industrial Products
  • Latham, NY
  • Job Description Job Description Marketing Communications Manager - Latham, NY based PIP Global Safety (“PIP®”) is a lead...
  • 3/25/2024 12:00:00 AM

Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is". Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$107,538 to $169,707
Troy, New York area prices
were up 1.5% from a year ago

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