Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Manager of the Customer Success Team
Reports to
Chief Customer Officer
Key Partnerships
Customer Success Team, Sales, Marketing, Product, Finance
Mission & Vision
We transform the entire vehicle buying and ownership experience by harnessing the full potential of AI-powered digital engagement technology. Impel’s fully integrated platform leverages the industry’s most powerful Large Language Models (LLMs) and generative AI to enable vehicle retailers of all types and sizes to engage, educate, and influence consumers at every touchpoint in the customer lifecycle.
Job Summary
The Manager of the Customer Success Team will work with team members to ensure our company’s retention goals are met and we are creating meaningful, lasting relationships with our customers by delivering value at every interaction. They will mentor their team members through weekly 1:1’s, daily coaching sessions, skill development, and monthly professional growth plans. They must be passionate about helping both our customers and employees succeed and grow. This role reports to the Chief Customer Officer and requires close collaboration with other functions and stakeholders from our Sales, Marketing, Product, Support, and Finance teams.
Our Values
Relationships – We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit – We approach every activity and opportunity with tenacity and tireless execution.
Results – We achieve success for our partners and take personal accountability for everything we do.
Energy – We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness – We lead with curiosity, which drives us towards continuous learning and innovation.
Passion – We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.
Responsibilities
Other
Requirements
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0 Customer Segment Manager jobs found in Syracuse, NY area