Customer Segment Manager jobs in Staten Island, NY

About this role:

The Segment Strategy team partners with Segments and Business units within Wells Fargo to drive innovation, partnership, and early stage product development within the organization. Segment Strategists build a deep understanding of client needs and behaviors in segments and sub-segments. They partner with design to define journeys, build personas, identify pain points, and formulate service design.

This role will build a deep understanding of line of business goals, the operating landscape for the business unit, and the competitive environment for these organizations. Segment Strategists leverage this knowledge to present opportunities to the Line of Business, Front End Digital Teams, and API Teams.

In this role, you will:

• Work with Senior Strategists to develop digital strategies that address the strengths and opportunities for the bank, competitive developments, and broader market trends.
• Partner with experience design resources to define journeys, build persona, identify client pain points, and influence service design.
• Build a deep understanding of the constituents and players in a market ecosystem and how they interact with the bank and with each other.
• Participate in the analysis of highly complex and unique challenges requiring in-depth evaluation across multiple areas of the enterprise
• Participate in delivery of solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Assist with developing partnership opportunities for the Line of Business, API Teams, Front End Digital teams.
• Participate in the design of digital first solutions and products to meet client and business needs
• Participate in design thinking sessions to generate testable hypothesis in the segment
• Participate in the design and refinement of financial models aligned to late stage concepts
• Research and analyze markets and ecosystems

Required Qualifications:

• 2 years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2 years of digital or management consulting experience
• Experience in business case development
• Experience with design thinking tools and methods
• Experience with Commercial and Investment Banking products and services

Pay Range
$76,300.00 - $135,700.00
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
18 Apr 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.