Customer Segment Manager jobs in Ohio

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Industry Segment Manager
  • Encova Insurance
  • Columbus, OH FULL_TIME
  • The salary range for this job posting is $84,628.00 - $135,405.00 annually bonus benefits

    The above represents the salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

    Encova Insurance has an opening for an Industry Segment Manager. This role will have the option to work a hybrid schedule at our Columbus, Ohio location or remote. If remote, you must reside within a state where we are licensed for payroll as shown on our careers page. Our preferred candidate will reside in Ohio.

    This position will report to Assistant Vice President, Underwriting Operations.

    JOB OBJECTIVE:

    Develop, maintain, and monitor business segment strategy and provide technical expertise to support an underwriting framework which produces profitable business. Develop and distribute underwriting resources and provide educational materials and programs to foster understanding of the value associated with Encova's products and services within assigned segment(s). This position will analyze quantitative and qualitative business indicators and makes technical decisions and recommendations in accordance with delegated authority. Coach, train and mentor internal and external stakeholders on guidelines, standards and other technical matters.

    ESSENTIAL FUNCTIONS:
    1. Develop, drive and continually improve underwriting and pricing strategies to support a profitable and competitive pricing approach to the market.
    2. Provide technical expertise to support an underwriting framework that produces profitable business. This includes but is not limited to policies, pricing, strategy, product development, business services, filings, tools, processes and workflows (including automation and business rules), regulatory compliance and market conduct matters.
    3. Develop and distribute effective resources, education materials, and present training programs to the underwriting teams, agents, policyholders and others to assist them in better understanding the value associated with Encova's products and services.
    4. Attend industry conferences, trade organization meetings, road shows, sales meetings, and agent meetings to actively promote Encova's products and services.
    5. Develop excellent working relationships with business partners and leadership to build confidence and trust.
    6. Provide exceptional customer service to underwriting teams, agents, and policyholders through trust and responsiveness.
    7. Collaborate as needed with senior management on larger, more complex accounts requiring special expertise.
    8. Perform referral underwriting responsibilities for assigned segments up to letter of authority.
    9. Provide input on individual underwriter letters of authority internally and to the field, working to develop and empower individuals where they have mastered underwriting acumen.
    10. Independently lead high profile, complex projects and initiatives including business requirements and timelines that impact coverage, pricing, rating, systems logic, automation, and best practices.
    11. Mentor, coach, and develop less experienced team members.
    12. Create and maintain underwriting guidelines, appetite, class fit guidance, and other necessary underwriting instructions and policy.
    13. Determine internal systems impact due to product and process changes.
    14. Monitor business results and pro-actively identify trends in conjunction with product management and other internal resources/teams to develop/drive strategies to improve business results.
    15. Recommend new and revised products, processes and systems.
    16. Gather and analyze competitor product, service and pricing intelligence (external).
    17. Investigate compliance and regulatory issues and recommend appropriate business solutions.
    18. Actively participate in all aspects of effective quality control assessments. These may include conducting new and renewal account audits, monitoring, and assessing key performance indicators, large loss analysis, action plans, etc.
    19. Assist in the development, use and maintenance of policy/program pricing tools and benchmarks.

    OTHER FUNCTIONS:
    1. Non-essential function: other duties as assigned.


    KNOWLEDGE, SKILLS AND ABILITIES:

    * A Bachelor's degree from an accredited college or university is preferred. Commensurate experience may be considered.
    * A minimum of five years commercial lines underwriting experience strongly preferred.
    * Experience with project management, leading project teams preferred.
    * Chartered Property Casualty Underwriter (CPCU) or other professional insurance designations relevant to area of expertise desired.
    * Ability to apply technical expertise and sound logic to identify and analyze problems and implement effective underwriting solutions.
    * Ability to use relevant information and individual judgment to determine compliance with regulations or standards.
    * Good understanding of the form, content, and rating of insurance policies.
    * Ability to analyze, evaluate & respond to specific complaints and inquiries.
    * Ability to read and interpret financial statements in order to determine acceptability of risk and appropriate product offering.
    * Excellent customer service, networking and relationship building skills.
    * Exceptional oral communication skills.
    * Excellent analytical, research, documentation and writing skills.
    * Effective organizational skills, including the ability to effectively manage multiple projects.
    * Knowledge of design, implementation and interfaces of current systems and applications.
    * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    * Proficient in MS Excel, Word, and PowerPoint
    * Strong sales, influence, and negotiation skills
    * Solid problem-solving ability and excellent presentation skills
    * Must be pro-active, driven and take initiative
    * Must have valid state-issued driver's license in good standing and be able to drive an automobile. Light travel may be required.

    This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

    Ready to join our team?
    At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

    Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

    What you can expect from us
    Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

    Encova Insurance is an EOE/E-Verify employer.

     

  • Just Posted

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Market Segment Manager
  • Lubrizol Corporation
  • Brecksville, OH FULL_TIME
  • Job Location: Brecksville, OH preferred Job type: Full-time Type of role: Hybrid About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science de...
  • 13 Days Ago

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Group Segment Marketing Manager
  • Moen
  • North Olmsted, OH FULL_TIME
  • Company DescriptionAt Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams ...
  • 1 Month Ago

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Engagement Marketing-Affluent Customer Segment, Vice President
  • Chase- Candidate Experience page
  • Columbus, OH FULL_TIME
  • The Consumer Bank Engagement Marketing team is responsible for developing customer engagement strategies throughout the customer lifecycle. We partner with several cross-functional teams to create cam...
  • 1 Month Ago

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Segment Data Analyst-2
  • The Huntington National Bank
  • Columbus, OH FULL_TIME
  • Description Summary: The Segment Data Office Analyst partners with our Chief Data & Architecture Office and acts as the execution arm of data governance and management within a business segment. This ...
  • 22 Days Ago

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Columbus, OH PART_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Ohio! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are pe...
  • 6 Days Ago

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Principal Consultant
  • 3DSE Inc.
  • Chicago, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/29/2024 12:00:00 AM

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Demand Generation Manager
  • The Desire Company
  • Chicago, IL
  • WHO WE ARE Are you ready to be part of a dynamic and innovative team that is revolutionizing the way people make informe...
  • 3/29/2024 12:00:00 AM

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Senior Underwriter
  • Old Republic General Insurance Group
  • ORE&S – SENIOR UNDERWRITER - PROPERTY BROKERAGE About Old Republic: Old Republic International Corporation traces its be...
  • 3/29/2024 12:00:00 AM

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Principal Consultant
  • 3DSE Inc.
  • Aurora, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/28/2024 12:00:00 AM

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Principal Consultant
  • 3DSE Inc.
  • Naperville, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/28/2024 12:00:00 AM

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Marketing Expert Professional (B2B)
  • Devroomen Garden Products
  • Gurnee, IL
  • Job Description Job Description Our Company: DEVROOMEN BULB INC. We are a leading provider of flower bulbs and perennial...
  • 3/26/2024 12:00:00 AM

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Sales Representative Yacht
  • AkzoNobel
  • **Sales Representative Yacht** **Location:** Genoa, IT **Job Purpose** **Frontline Sales person responsible for the exec...
  • 3/26/2024 12:00:00 AM

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Marketing Expert Professional (B2B)
  • Devroomen Garden Products
  • Florence, KY
  • Job Description Job Description Our Company: DEVROOMEN BULB INC. We are a leading provider of flower bulbs and perennial...
  • 3/26/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$103,973 to $164,080

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