Customer Segment Manager jobs in Naperville, IL

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Experience Champion
  • Customer Service Manager
  • Bensenville, IL FULL_TIME
  • Job Description

    Job Description

    Customer Experience Champion - Bensenville, IL

    $60,000-$69,000

    This role includes a full benefits package, including medical, dental, life and vision coverage, 401K matching, PTO, and a hybrid work environment. *

    We help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands we specialize in security around the doorway and beyond.

    Our team is seeking a Customer Experience Champion to manage the order entry process and continue to keep our customers protected.

    The Customer Experience Champion is a crucial part of the team, responsible for processing time-sensitive orders and customer requests to meet customer and company commitments.

    This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience.

    Responsibilities :

    • Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming / outgoing calls, emails, and requests
    • Proficient in knowledge of product and features for assigned brands / product category
    • Identify and complete order entry functions within assigned quality and production guidelines
    • Understand the basic profile of the customers, and their most common needs and expectations
    • Tailor the support approach to fit customers and / or situations within established guidelines
    • Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary
    • Gather and document service request information through the effective use of CRM tools
    • Utilize and manage all appropriate ERP business systems for assigned product bands
    • Process time sensitive orders and requests : receive, edit, and enter incoming customer purchase orders in an accurate and timely manner
    • Review, verify and make corrections as necessary to ensure accurate information and order specifications
    • Contact customers to resolve unclear order issues
    • Manage orders in the business system through the entire order cycle
    • Gather data for measurement, analysis and reporting

    Requirements :

    • 1 year of experience in corporate customer service
    • 1 year of experience managing the order entry process
    • Proficiency in Microsoft Office Suite
    • ERP system preferred
    • 2 days ago
  • 28 Days Ago

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Customer Service Specialist (Hybrid)
  • Customer Service Manager
  • Des Plaines, IL FULL_TIME
  • Job Description Job Description Customer Service Specialist (Hybrid) Des Plaines, IL $50,000 - $60,000 / Annually Bonus Profit Sharing 401k Top Tier Health Benefits Flexible Hybrid Work Model We are h...
  • 28 Days Ago

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Associate Manager Segment Marketing
  • Altera Digital Health Inc. United States
  • Chicago, IL FULL_TIME
  • Altera, a member of the Harris Computer family, delivers health IT solutions that support caregivers around the world. We have a brilliant opportunity for an experienced marketer to join our growing t...
  • 16 Days Ago

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Healthcare Segment Marketing Manager
  • Origami Risk LLC
  • Chicago, IL FULL_TIME
  • Overview As our Healthcare Segment Marketing Manager you will lead the development of our positioning, messaging, and Go-to-Market (GTM) strategy for Origami Risk’s healthcare solutions. Working close...
  • 2 Months Ago

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Sales Manager OEM - SMERFE Segment
  • Marriott Burr Ridge
  • Ridge, IL FULL_TIME
  • Job Summary The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing n...
  • 19 Days Ago

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Business Development Manager - Water Segment
  • ABB Inc.
  • Chicago, IL FULL_TIME
  • Business Development Manager - Water SegmentTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable...
  • 11 Days Ago

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0 Customer Segment Manager jobs found in Naperville, IL area

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Principal Consultant
  • 3DSE Inc.
  • Naperville, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/28/2024 12:00:00 AM

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Principal Consultant
  • 3DSE Inc.
  • Aurora, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/28/2024 12:00:00 AM

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Principal Consultant
  • 3DSE Inc.
  • Chicago, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/28/2024 12:00:00 AM

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Director, Information Security Consultant
  • Capital One
  • Naperville, IL
  • Center 1 (19052), United States of America, McLean, Virginia Director, Information Security Consultant At Capital One, y...
  • 3/25/2024 12:00:00 AM

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Director of Sales
  • Sonesta International Hotels Corporation
  • Warrenville, IL
  • Job Description Summary The Director of Sales (DOS) develops and implements sales strategy of the hotel to ensure that o...
  • 3/25/2024 12:00:00 AM

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Demand Generation Manager
  • The Desire Company
  • Chicago, IL
  • WHO WE ARE Are you ready to be part of a dynamic and innovative team that is revolutionizing the way people make informe...
  • 3/24/2024 12:00:00 AM

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Sales Development Representative
  • Unduit
  • Lisle, IL
  • The ideal candidate is an energetic self-starter with the ability to identify influencers and key decision makers within...
  • 3/24/2024 12:00:00 AM

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New Market Development Manager
  • Koch Industries
  • Lisle, IL
  • Your Job The New Market Development role is responsible for initial validation of the attractiveness of a New Market. Th...
  • 3/24/2024 12:00:00 AM

Naperville (/ˈneɪpərˌvɪl/) is a city in DuPage and Will counties in the U.S. state of Illinois. Located 28 miles (45 km) west of Chicago, Naperville was founded in 1831 and developed into the fifth-largest city in Illinois. As of the 2010 census, the city had a population of 141,853, which was estimated to have increased to 147,682 by 2017. In a 2010 study assessing cities with populations exceeding 75,000, Naperville was ranked as the wealthiest city in the Midwest and the eleventh wealthiest in the nation. It was ranked among the nation's safest cities by USA Today and Business Insider. Nap...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$109,778 to $173,242
Naperville, Illinois area prices
were up 0.8% from a year ago

Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
January 18, 2020
Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020