Customer Segment Manager jobs in New Jersey
Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Segment Manager jobs
Customer Service Representative
- Central Garden & Pet - Dog/Cat Segment
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Monroe, NJ
FULL_TIME
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The primary responsibility of this role includes handling customer calls, processing orders via EDI, email, or fax, providing order status or shipment confirmation, and handling all customer inquiries which range from simple to complex requests. Customer Service also partners with other departments as necessary to ensure that customer orders are filled satisfactorily, and accurately, and that all customer problems are resolved promptly and appropriately.
Must report on-site to our Monroe, NJ facility 5x a week.
Measures of Success:- Process orders via fax, EDI, and email for all domestic and international accounts while demonstrating attention to detail.
- Reviews all order prep instructions and shipping instructions so that each order is processed according to each customer's specifications.
- Possesses working knowledge and is able to distinguish by product code and description all of Nylabone/IMS/Four Paws products.
- Effectively communicates, verbally and in writing, with customers/consultants and all levels of management to identify and investigate problems to determine the best possible solution to successfully resolve issues.
- Documents and maintains a record of all inquiries in accordance with departmental protocols/Sox requirements and provides order confirmations including those sent via secured email, web link, and EDI so that discrepancies can be identified and resolved.
- Provide inventory availability, estimated backorder release date if available, and offer substitute products.
- Possesses a working knowledge of direct import orders.
- Possesses a high sense of urgency for time-critical processes.
- Coordinates with the shipping department regarding order logistics including priorities, changes and discrepancies.
- Coordinates with freight carriers as necessary to resolve shipping problems or expedite shipments.
- Responsible to ensure all discounts and current promos are applied to the customers’ orders at the time of order entry.
- Responsible for maintaining the customer card, updating or creating new ship to addresses, contacts, contract term changes such as freight minimums, etc.
- Demonstrates proficiency in all applicable systems currently utilized by TFH/IMS/Nylabone/Four Paws such as Navision, Credit Card Processing Software, Business Central, SAP, and Reporting Tools. The CSR must possess the ability to successfully navigate the systems listed above simultaneously in order to solve problems.
- Assists the AR Department and Chargeback Representative with researching open deductions and short payments due to pricing errors, service failures, etc.
- Other tasks as assigned.
Ideal Candidate Attributes:- 2-5 years of experience in Customer Service wholesale experience preferred (Walmart, Amazon, Petco, etc.)
- Understanding of EDI in relation to wholesale to retail guidelines.
- Prior experience with business integrations preferred.
- Knowledge of finance in relation to order cycles, non-compliance, invoicing, and credit memos.
- Prior inside support and wholesale to retail customer service experience is necessary.
- Effective communication skills.
- Experience working in Vendor Central preferred.
- Eager to learn, adapt, and grow within a support role.
- Strong attention to detail and organization.
- This is a fast-paced environment that requires independent thinking as well as being able to work within a team setting across many departments.
- Analytical thinking with the ability to problem-solve with effective outcomes.
Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2022 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry~Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central Garden & Pet is based in Walnut Creek, California and has over 7,000 employees across North America and Europe. Visit www.central.com to learn more.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. - Just Posted
Brand Manager
- Central Garden & Pet - Dog/Cat Segment
-
Neptune, NJ
FULL_TIME
- Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. We are making significant invest...
- 28 Days Ago
Plant Manufacturing Manager
- Central Garden & Pet - Dog/Cat Segment
-
Monroe, NJ
FULL_TIME
- The Plant Manufacturing Manager will oversee the overall operations of the manufacturing facility, ensuring that production processes run efficiently, products meet quality standards, and safety proto...
- 20 Days Ago
Accounts Payable Manager
- Central Garden & Pet - Dog/Cat Segment
-
Neptune, NJ
FULL_TIME
- Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
- 3 Days Ago
Inventory Control Manager
- Central Garden & Pet - Dog/Cat Segment
-
Monroe, NJ
FULL_TIME
- Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
- 6 Days Ago
Food Safety, Quality, & Regulatory Manager
- Central Garden & Pet - Dog/Cat Segment
-
Monroe, NJ
FULL_TIME
- Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
- 20 Days Ago
Customer Segment Manager jobs at Popular Companies
Cyber Recovery (PPDM/DataDomain)
- New York Global Consultants Inc. (NYGCI)
-
Charlotte, NC
- Job Title: Cyber Recovery with PPDM & Data Domain Job Locations: Charlotte, NC Job Type: Contract Must have skills = Cyb...
- 4/24/2024 12:00:00 AM
Wealth Management Advisor
- Equitable Advisors
-
Troy, MI
- Company Overview Equitable Advisors is a leader in helping individuals and businesses address their financial goals thro...
- 4/24/2024 12:00:00 AM
Entry Level - Wealth Management Leadership Program
- Equitable Advisors
-
Dallas, TX
- We value your ambition. Lemnis Capital in alliance with Equitable Advisors is currently seeking someone to join our team...
- 4/24/2024 12:00:00 AM
Service Technician
- Gray & Creech Office Solutions
-
Greensboro, NC
- One of North Carolinas oldest office equipment dealers seeks an experienced service technician. Gray & Creech is authori...
- 4/24/2024 12:00:00 AM
Customer Service Agent - Delray Beach, FL (In Office)
- chowcabjupiter.com
-
- **Customer Service Agent - Delray Beach, FL (In Office)** Delray Beach, FL / Delivery Dudes Customer Support / Full-Time...
- 4/23/2024 12:00:00 AM
General Manager, High-Value Audience Acquisition CO
- Dish
-
Englewood, CO
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
- 4/23/2024 12:00:00 AM
Sr. Director, Trade Marketing & Sales Planning
- Post Consumer Brands
-
Lakeville, MN
- Business Unit Overview: Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc.,...
- 4/22/2024 12:00:00 AM
Head Golf Professional (Oak Hollow or Blair Park Golf Course)
- City of High Point, NC
-
High Point, NC
- Salary: $46,974.26 - $60,186.44 Annually Location : High Point, NC 27265 Job Type: Full-Time Job Number: 6760 Department...
- 4/21/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$116,517 to $183,863
Most Popular Cities in New Jersey for Customer Segment Manager Jobs
What does a Customer Segment Manager do?
Customer Segment Manager in Twin Falls, ID
Now Yanis is a solution engineer at Segment helping customers implement best practises for data infrastructure.
January 10, 2020
Customer Segment Manager in Gainesville, FL
The Customer Segment Manager effectively partners with teams to drive Client Care strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
January 22, 2020
Customer Segment Manager in Macon, GA
Customers are segmented in similar groups based on their likes or dislikes of a particular product.
December 08, 2019