Customer Segment Manager jobs in Lakewood, NJ
Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Segment Manager jobs
Customer Service Representative
- Central Garden & Pet - Dog/Cat Segment
-
Monroe, NJ
FULL_TIME
-
The primary responsibility of this role includes handling customer calls, processing orders via EDI, email, or fax, providing order status or shipment confirmation, and handling all customer inquiries which range from simple to complex requests. Customer Service also partners with other departments as necessary to ensure that customer orders are filled satisfactorily, and accurately, and that all customer problems are resolved promptly and appropriately.
Must report on-site to our Monroe, NJ facility 5x a week.
Measures of Success:- Process orders via fax, EDI, and email for all domestic and international accounts while demonstrating attention to detail.
- Reviews all order prep instructions and shipping instructions so that each order is processed according to each customer's specifications.
- Possesses working knowledge and is able to distinguish by product code and description all of Nylabone/IMS/Four Paws products.
- Effectively communicates, verbally and in writing, with customers/consultants and all levels of management to identify and investigate problems to determine the best possible solution to successfully resolve issues.
- Documents and maintains a record of all inquiries in accordance with departmental protocols/Sox requirements and provides order confirmations including those sent via secured email, web link, and EDI so that discrepancies can be identified and resolved.
- Provide inventory availability, estimated backorder release date if available, and offer substitute products.
- Possesses a working knowledge of direct import orders.
- Possesses a high sense of urgency for time-critical processes.
- Coordinates with the shipping department regarding order logistics including priorities, changes and discrepancies.
- Coordinates with freight carriers as necessary to resolve shipping problems or expedite shipments.
- Responsible to ensure all discounts and current promos are applied to the customers’ orders at the time of order entry.
- Responsible for maintaining the customer card, updating or creating new ship to addresses, contacts, contract term changes such as freight minimums, etc.
- Demonstrates proficiency in all applicable systems currently utilized by TFH/IMS/Nylabone/Four Paws such as Navision, Credit Card Processing Software, Business Central, SAP, and Reporting Tools. The CSR must possess the ability to successfully navigate the systems listed above simultaneously in order to solve problems.
- Assists the AR Department and Chargeback Representative with researching open deductions and short payments due to pricing errors, service failures, etc.
- Other tasks as assigned.
Ideal Candidate Attributes:- 2-5 years of experience in Customer Service wholesale experience preferred (Walmart, Amazon, Petco, etc.)
- Understanding of EDI in relation to wholesale to retail guidelines.
- Prior experience with business integrations preferred.
- Knowledge of finance in relation to order cycles, non-compliance, invoicing, and credit memos.
- Prior inside support and wholesale to retail customer service experience is necessary.
- Effective communication skills.
- Experience working in Vendor Central preferred.
- Eager to learn, adapt, and grow within a support role.
- Strong attention to detail and organization.
- This is a fast-paced environment that requires independent thinking as well as being able to work within a team setting across many departments.
- Analytical thinking with the ability to problem-solve with effective outcomes.
Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2022 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry~Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central Garden & Pet is based in Walnut Creek, California and has over 7,000 employees across North America and Europe. Visit www.central.com to learn more.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. - Just Posted
Plant Manufacturing Manager
- Central Garden & Pet - Dog/Cat Segment
-
Monroe, NJ
FULL_TIME
- The Plant Manufacturing Manager will oversee the overall operations of the manufacturing facility, ensuring that production processes run efficiently, products meet quality standards, and safety proto...
- 21 Days Ago
Accounts Payable Manager
- Central Garden & Pet - Dog/Cat Segment
-
Neptune, NJ
FULL_TIME
- Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
- 4 Days Ago
Inventory Control Manager
- Central Garden & Pet - Dog/Cat Segment
-
Monroe, NJ
FULL_TIME
- Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
- 7 Days Ago
Food Safety, Quality, & Regulatory Manager
- Central Garden & Pet - Dog/Cat Segment
-
Monroe, NJ
FULL_TIME
- Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
- 21 Days Ago
Social Media / Online Reputation Management Manager
- Central Garden & Pet - Dog/Cat Segment
-
Neptune, NJ
FULL_TIME
- The Social Media & Online Reputation Management Manager is responsible for recommending and executing social media programs while protecting and maximizing our reputation across online channels. The p...
- 8 Days Ago
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0 Customer Segment Manager jobs found in Lakewood, NJ area
Product Marketing Manager - Communications and Data Exchange
- SITA Switzerland Sarl
-
Barnegat, NJ
- Overview: As Product Marketing Manager, you will lead product marketing activities for some of the most exciting product...
- 4/25/2024 12:00:00 AM
Supervisory Internal Revenue Agent (12 month roster) AMENDED
- Department Of The Treasury
-
Freehold, NJ
- Duties WHAT IS THE LBI - LARGE BUSINESS AND INTERNATIONAL DIVISION? A description of the business units can be found at:...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - Med Surg / Telemetry - $2,337 per week
- Hiring Now!
-
Neptune, NJ
- ARMStaffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Neptune, New Jersey. Job Descr...
- 4/24/2024 12:00:00 AM
Area Business Director, Mid-Atlantic
- Sanofi Group
-
Toms River, NJ
- Travel: Ability to travel up to 75% of the time to coach Area Business Managers, see customers, and attend conventions, ...
- 4/23/2024 12:00:00 AM
Senior Therapeutic Area Specialist, Neuro Psych (JERSEY SHORE)
- Bristol Myers Squibb
-
Toms River, NJ
- **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. B...
- 4/21/2024 12:00:00 AM
Senior Therapeutic Area Specialist, Neuro Psych (JERSEY SHORE)
- Bristol Myers Squibb
-
Lakewood, NJ
- Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But w...
- 4/21/2024 12:00:00 AM
Area Director of Revenue Management- Remote Option
- Sage Hospitality
-
Asbury Park, NJ
- Why us?: Sage Hospitality Group is seeking an Area Director of Revenue Management to join the team supporting both the A...
- 4/21/2024 12:00:00 AM
Examination Technician (Office Automation) 6 Month Register
- Department Of The Treasury
-
Freehold, NJ
- Duties WHAT IS THE LABOR BUSINESS AND INTERNATIONAL (LBI)DIVISION? A description of the business units can be found at: ...
- 4/21/2024 12:00:00 AM
About Lakewood, New Jersey
Lakewood Township is a township in Ocean County, New Jersey, United States.
As of 2017 the town had a population of approximately 102,682 residents. As of the 2010 United States Census, the township had a total population of 92,843, representing an increase of 32,491 (+53.8%) from the 60,352 counted in the 2000 Census, which had in turn increased by 15,304 (+34.0%) from the 45,048 counted in the 1990 Census. The township ranked as the seventh-most-populous municipality in the state in 2010 after having been ranked 22nd in 2000. It now ranks 5th. The sharp increase in population from 2000 to 20...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$118,325 to $186,715
Lakewood, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Segment Manager do?
Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
January 18, 2020
Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020