Customer Segment Manager jobs in Illinois

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Experience Champion
  • Customer Service Manager
  • Bensenville, IL FULL_TIME
  • Job Description

    Job Description

    Customer Experience Champion - Bensenville, IL

    $60,000-$69,000

    This role includes a full benefits package, including medical, dental, life and vision coverage, 401K matching, PTO, and a hybrid work environment. *

    We help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands we specialize in security around the doorway and beyond.

    Our team is seeking a Customer Experience Champion to manage the order entry process and continue to keep our customers protected.

    The Customer Experience Champion is a crucial part of the team, responsible for processing time-sensitive orders and customer requests to meet customer and company commitments.

    This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience.

    Responsibilities :

    • Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming / outgoing calls, emails, and requests
    • Proficient in knowledge of product and features for assigned brands / product category
    • Identify and complete order entry functions within assigned quality and production guidelines
    • Understand the basic profile of the customers, and their most common needs and expectations
    • Tailor the support approach to fit customers and / or situations within established guidelines
    • Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary
    • Gather and document service request information through the effective use of CRM tools
    • Utilize and manage all appropriate ERP business systems for assigned product bands
    • Process time sensitive orders and requests : receive, edit, and enter incoming customer purchase orders in an accurate and timely manner
    • Review, verify and make corrections as necessary to ensure accurate information and order specifications
    • Contact customers to resolve unclear order issues
    • Manage orders in the business system through the entire order cycle
    • Gather data for measurement, analysis and reporting

    Requirements :

    • 1 year of experience in corporate customer service
    • 1 year of experience managing the order entry process
    • Proficiency in Microsoft Office Suite
    • ERP system preferred
    • 2 days ago
  • 1 Month Ago

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Customer Service Specialist (Hybrid)
  • Customer Service Manager
  • Des Plaines, IL FULL_TIME
  • Job Description Job Description Customer Service Specialist (Hybrid) Des Plaines, IL $50,000 - $60,000 / Annually Bonus Profit Sharing 401k Top Tier Health Benefits Flexible Hybrid Work Model We are h...
  • 1 Month Ago

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Associate Manager Segment Marketing
  • Altera Digital Health Inc. United States
  • Chicago, IL FULL_TIME
  • Altera, a member of the Harris Computer family, delivers health IT solutions that support caregivers around the world. We have a brilliant opportunity for an experienced marketer to join our growing t...
  • 17 Days Ago

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Healthcare Segment Marketing Manager
  • Origami Risk LLC
  • Chicago, IL FULL_TIME
  • Overview As our Healthcare Segment Marketing Manager you will lead the development of our positioning, messaging, and Go-to-Market (GTM) strategy for Origami Risk’s healthcare solutions. Working close...
  • Just Posted

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Sales Manager OEM - SMERFE Segment
  • Marriott Burr Ridge
  • Ridge, IL FULL_TIME
  • Job Summary The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing n...
  • 20 Days Ago

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Business Development Manager - Water Segment
  • ABB Inc.
  • Chicago, IL FULL_TIME
  • Business Development Manager - Water SegmentTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable...
  • 12 Days Ago

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Principal Consultant
  • 3DSE Inc.
  • Chicago, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/29/2024 12:00:00 AM

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Demand Generation Manager
  • The Desire Company
  • Chicago, IL
  • WHO WE ARE Are you ready to be part of a dynamic and innovative team that is revolutionizing the way people make informe...
  • 3/29/2024 12:00:00 AM

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Senior Underwriter
  • Old Republic General Insurance Group
  • ORE&S – SENIOR UNDERWRITER - PROPERTY BROKERAGE About Old Republic: Old Republic International Corporation traces its be...
  • 3/29/2024 12:00:00 AM

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Principal Consultant
  • 3DSE Inc.
  • Aurora, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/28/2024 12:00:00 AM

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Principal Consultant
  • 3DSE Inc.
  • Naperville, IL
  • Job Description Job Description Embark on an exciting journey in our newly opened Chicago office with a start-up spirit!...
  • 3/28/2024 12:00:00 AM

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Marketing Expert Professional (B2B)
  • Devroomen Garden Products
  • Gurnee, IL
  • Job Description Job Description Our Company: DEVROOMEN BULB INC. We are a leading provider of flower bulbs and perennial...
  • 3/26/2024 12:00:00 AM

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Sales Representative Yacht
  • AkzoNobel
  • **Sales Representative Yacht** **Location:** Genoa, IT **Job Purpose** **Frontline Sales person responsible for the exec...
  • 3/26/2024 12:00:00 AM

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Marketing Expert Professional (B2B)
  • Devroomen Garden Products
  • Florence, KY
  • Job Description Job Description Our Company: DEVROOMEN BULB INC. We are a leading provider of flower bulbs and perennial...
  • 3/26/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$108,927 to $171,898

Customer Segment Manager in Twin Falls, ID
Now Yanis is a solution engineer at Segment helping customers implement best practises for data infrastructure.
January 10, 2020
Customer Segment Manager in Gainesville, FL
The Customer Segment Manager effectively partners with teams to drive Client Care strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
January 22, 2020
Customer Segment Manager in Macon, GA
Customers are segmented in similar groups based on their likes or dislikes of a particular product.
December 08, 2019