Customer Segment Manager jobs in Gilbert, AZ

About this role:

Wells Fargo is seeking a Principal Business Growth Strategy Consultant to lead the Veteran Segment within out Commercial Banking Division.

Diverse Segments, Representation, and Inclusion (DSRI) focuses on expanding diversity at all levels of the company, intentionally deepening our commitment and connection to employees and diverse suppliers and developing products and services for customer segments that are critical to our business. DSRI is closely integrated with other enterprise functions and business lines via dotted line and dual reporting to advance DSRI strategic priorities and drive accountability, including Control Management, Supplier Diversity, and Diverse Customer Segments, Chief Operating Office, and Technology.

In this role, you will:

• Act as a top subject matter expert within Business Growth Strategy functional area to lead initiatives that promote and advance companywide finance with the goal of growth expansion.
• Manage the process to identify and purchase loans in the secondary market and potential acquisition opportunities.
• Lead business growth strategies for business development requiring in-depth evaluation.
• Support various Business Growth Strategy projects to maximize growth and minimize expenses.
• Provide vision, leadership, and industry expertise regarding implementation of innovative and significant business strategies that significantly influence the business and financial operations.
• Engage with all levels of professionals and managers companywide and serve as an experienced advisor to leadership within Business Growth Strategy functional area.
• Manage the Veteran Segment Strategy within Commercial Banking to develop or influence initiatives that promote and advance companywide finance growth opportunities.
• Develop a holistic business approach for Veteran clients that delivers most useful financial products & services.
• Create, implement, and execute strategic initiatives within this segment involving many stakeholders with diverse priorities and agendas. The main priority is to holistically service the Veteran community.
• Work cohesively with various senior leaders and team members to effectively engage and advocate for the Veteran community internally and externally.
• Identify and purchase potential acquisition opportunities and loans in the secondary market for Veteran segment customers and prospects.
• Support various Business Growth Strategy projects focused on the Veteran segment to maximize growth opportunities and minimize expenses.

• Provide vision, direction, and expertise within Commercial Banking to more experienced leadership on implementing innovative and significant business strategies that enhance companywide finance and growth for the Veteran segment.
• Collaborate in close alignment with Marketing Segment Leader, Strategic Philanthropy, Corporate Communications and Corporate Responsibility and Community Relations teams to represent the Veteran segment in the marketplace.

Required Qualifications:

• 10 years of Business Growth Strategy experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Superior familiarity with the Veteran Segment and connected with this community and its leaders through previous work experience.
• Experience consulting within DE&I, Human Resources, and/or Affirmative Action
• Self-starter with profound critical thinking, credit underwriting ability and marketing skills
• Superior ability to work with leaders and team members across lines of business to effectively support our overall strategy with our Veteran customers.
• Experience analyzing segment data to develop regional and national strategies.
• Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations

• Ability to travel up to 40% domestically.
• Willingness to work on-site at stated WF location on the job opening.

Pay Range
$144,400.00 - $300,000.00
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
30 Apr 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.