Customer Segment Manager jobs in Akron, OH

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Segment Manager jobs

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Customer Service - Test Center Manager
  • Prometric
  • Akron, OH FULL_TIME
  • JOB TITLE: Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Akron, OH TEST CENTER ADDRESS: 1000 S. Cleveland Massillon Rd.     JOB OVERVIEW The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.    Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, and personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.            PERKS 12 Paid Holidays Off annually based on work schedule and start date  Vacation  No selling or quotas   Office setting environment   Paid training   Sick time is prorated based on start date 401K  Employee Assistance Program  Vision  FSA   Legal    RESPONSIBILITIES Ensure that the facilities, operations, and performance at the assigned test center consistently meet the standards of Prometric and its testing clients. Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators  Have an understanding of how to test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility are carried out correctly.   Responsible for hiring and training new Test Center Administrators  Review and approve timesheets and expenses for all staff Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility  Represents the organization with professionalism   Has sufficient knowledge of basic technology to resolve common issues File detailed reports on any irregular test center situations or complaints   Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.  Resolve, report, or escalate candidate and/or building problems to the appropriate department or manager  Engage with property management to maintain a safe and comfortable testing environment  Acts as a TCA to administer tests Actively participates in Prometric quality assurance, audit programs, and other company initiatives as a team player. Maintain a deep knowledge of policies, practices, and procedures.              QUALIFICATION REQUIREMENTS   EDUCATION High school diploma or equivalent College experience a plus   EXPERIENCE Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) One year of management or supervisory experience required Must be 18 years of age to qualify    SKILLS Ability to communicate with candidates effectively and with professionalism and authority   Ability to learn and apply verbal and written operational instructions Ability to make decisions using appropriate situational judgment Ability to write detailed, accurate, and professional reports and correspondence  Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation  Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing)  Availability - Should be flexible to work various days and times including evenings and weekends, subject to change according to testing demands.   Ability to effectively manage situations that require conflict resolution   PHYSICAL JOB REQUIREMENTS  Must be able to bend, stoop, and lift up to 40 pounds   Ability to remain in a stationary position for extended periods of time while administering exams   Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room   Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam  Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
  • 1 Month Ago
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Virtual Customer Care Manager II
  • Pulte Homes of Ohio LLC
  • Medina, OH FULL_TIME
  • WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more t...
  • 1 Month Ago
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Assistant Manager, Customer Operations - Stow Community Ctr
  • Old Navy
  • Stow, OH FULL_TIME
  • About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
  • 30 Days Ago
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Customer Service Manager - State Farm Agent Team Member
  • Sharon Guilliams - State Farm Agent
  • Wooster, OH FULL_TIME
  • Benefits: Bonus based on performance Company parties Competitive salary Free food & snacks Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Mana...
  • 2 Days Ago
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Customer experience
  • Best Buy
  • Akron, OH FULL_TIME
  • Customer Experience Specialist (Advisor) - Job Details Customer Experience Specialist (Advisor) Share Job Overview Full Time Entry Level Store Associates You are in for some awesome perks (Part-time a...
  • 10 Days Ago
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Customer Specialist
  • Thomas Agency
  • Akron, OH FULL_TIME
  • We are looking for a Customer Specialist to join our team, someone who will be responsible for ensuring that clients can access all the information they need for their benefits. In order to do this we...
  • 12 Days Ago
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0 Customer Segment Manager jobs found in Akron, OH area

About Akron, Ohio

Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505. The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$102,591 to $161,887
Akron, Ohio area prices
were up 1.6% from a year ago
View detail

What does a Customer Segment Manager do?

Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
January 18, 2020
Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020