Customer Retention Supervisor jobs in the United States

Important:

***Only applications received through the application portal located at www.LeonVotes.gov/Jobs will be considered for hire. Visit www.LeonVotes.gov/Jobs for complete information on this and other full-time seasonal positions lasting until Nov/Dec of 2024. Applicants can indicate any positions they'd like to be considered for, and resumes will be held and reviewed until ALL positions in ALL hiring waves are filled. Once you have applied, you do not need to apply again.***

Currently hiring for 5 Customer/Voter Services Assistants in a full-time, seasonal capacity to work from June 3rd, 2024 through November 27th, of 2024.

This team gives many citizens their first impression of the office—by providing outstanding customer service in person, via email, and on the phone. Attention to detail and commitment to accurate data entry are essential in assuring the voting public can easily and confidently cast their vote during elections. There is also some opportunities to collaborate with other project teams in the office relating to the Leon County Canvassing Board and local candidate qualifying tracking.

Duties include:

· Process voter registration updates

· Answer and transfer phone calls using a multi-line phone system

· Assist voters in person in the reception area

· Use computers to access voter registration and election records

· Scan and file documents

· Quality assurance checking of processed items for accuracy

· Maintain document archives

Successful candidates will be:

· Eager to build their knowledge of elections processes and laws

· Committed to a team environment, pulling together for deadlines and goals

· Great communicators on the phone and in person

· Detail-oriented and highly focused on completing work accurately

· Punctual and reliable

· Able to give and accept constructive and professional feedback

Office hours are 8AM to 5PM, Monday through Friday. Work weeks average 40 hours with some short periods of overtime (rotated among staff members) to meet occasionally unpredictable workloads. Overtime is always required during early voting periods and on election day. Professionalism in appearance and conduct is of utmost importance.

These customer service and data processing rock stars make sure individual voters have what they need to be ready to vote when it’s time to cast their ballot. A great team for anyone who is passionate about accessible elections, loves working with people, has a meticulous eye for detail, and is intrigued by the laws and procedures for the voter registration process.

40 hrs/week. Some overtime required. Health insurance available. Positions open until filled. EEO/ADA employer.

Full details, instructions to apply, and official online application portal are located at www.LeonVotes.gov/Jobs.

Important:

***Only applications received through the application portal located at www.LeonVotes.gov/Jobs will be considered for hire. Visit www.LeonVotes.gov/Jobs for complete information on this and other full-time seasonal positions lasting until Nov/Dec of 2024. Applicants can indicate any positions they'd like to be considered for, and resumes will be held and reviewed until ALL positions in ALL hiring waves are filled. Once you have applied, you do not need to apply again.***

Job Types: Full-time, Temporary

Pay: From $15.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Employee assistance program
• Health insurance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person