Customer Retention Supervisor jobs in Victorville, CA

Title

Shift Supervisor

Category Food & Beverage Description

Shift Supervisor Job Description

Fisherman's Market & Grill Family of Restaurants

To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.

Financial :

• Restaurants sales and labor targets are provided by the General Manager and tracked by you on a per shift basis. You need to be aware of these targets and seek to meet or exceed during your shift.
• Aggressive awareness of the labor percentage throughout your shift and reacting accordingly.
• All opening and closing financial responsibilities, record keeping and cash handling procedures are in place and being practiced through out your shift.
• Inventory control of alcoholic and non-alcohol beverages.

Service :

• Satisfying all warranted guest needs and wants, going beyond the typical and achieving the 'Wow!' factor. Must have a 'sense of urgency' when handling guest needs and situations.
• Managing all team members (FOH and BOH), in performing their job duties and insuring company guidelines and standards are followed consistently through out your shift as manager on duty.

Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.

• Active performance in service of food and beverages, control of waiting line and table assignments, table breakdown and setups, helping To-Go orders and performing cashier functions.
• Help facilitate training of new and existing FOH employees in all areas of the restaurant including safety and sanitation.
• Communicate in a professional manner with your fellow managers and team members. Always use open and honest communication.

Immediately report team member grievances or conflicts to your General Manager or Director of Operations.

Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)

Safety & Sanitation :

• FBI situations will be acted upon immediately following prescribed investigation and report procedures.
• Daily completion of all HACCP related duties including Closing Manager Checklist and performance of Weekly QA Audit.
• Daily Side Work and Sanitation / Cleaning Checklists are managed and practiced consistently. Everyone must be 'checked out' before leaving.
• All safety, sanitation and chemical handling procedures are known, taught to and practiced by all team members.
• All safety meetings are attended and any issues are immediately documented, addressed, and completed. Follow up with your General Manager or Director of Operations.
• Knowledge of emergency procedures, contact numbers, and locations of equipment turn off valves.

Shift Supervisor Job Description

Fisherman's Market & Grill Family of Restaurants

To achieve your success and growth you will be held responsible for and evaluated based on your performance of the following tasks.

Financial :

• Restaurants sales and labor targets are provided by the General Manager and tracked by you on a per shift basis. You need to be aware of these targets and seek to meet or exceed during your shift.
• Aggressive awareness of the labor percentage throughout your shift and reacting accordingly.
• All opening and closing financial responsibilities, record keeping and cash handling procedures are in place and being practiced through out your shift.
• Inventory control of alcoholic and non-alcohol beverages.

Service :

• Managing all team members (FOH and BOH), in performing their job duties and insuring company guidelines and standards are followed consistently through out your shift as manager on duty.

Set expectations, inspect what you expect, hold employees to high standards and treat everyone with respect.

• Active performance in service of food and beverages, control of waiting line and table assignments, table breakdown and setups, helping To-Go orders and performing cashier functions.
• Help facilitate training of new and existing FOH employees in all areas of the restaurant including safety and sanitation.
• Communicate in a professional manner with your fellow managers and team members. Always use open and honest communication.

Immediately report team member grievances or conflicts to your General Manager or Director of Operations.

Completion of all Daily Checklists as required. (i.e. Bar & Sever Checkout List)

Safety & Sanitation :

• FBI situations will be acted upon immediately following prescribed investigation and report procedures.
• Daily completion of all HACCP related duties including Closing Manager Checklist and performance of Weekly QA Audit.
• Daily Side Work and Sanitation / Cleaning Checklists are managed and practiced consistently. Everyone must be 'checked out' before leaving.
• All safety, sanitation and chemical handling procedures are known, taught to and practiced by all team members.
• All safety meetings are attended and any issues are immediately documented, addressed, and completed. Follow up with your General Manager or Director of Operations.
• Knowledge of emergency procedures, contact numbers, and locations of equipment turn off valves.

Position Requirements Full-Time / Part-Time Full-Time and / or Part-Time Shift Various Shifts Position Shift Supervisor Location Fisherman's Market & Grill Palm Springs About the Organization The Story :

Two guys with a love for fishing and a passion to share their catch with good friends. We hope you will enjoy our fresh seafood catch cooked the same way that we've prepared it in our galleys for years.

Our Commitment :

FMG Family of Restaurants is committed to providing our guest with only the freshest and highest quality seafood in a friendly relaxed atmosphere.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Last updated : 2024-04-23