Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Expanding Agriculture company seeks a Customer Service Supervisor to join the Organization.
Monday- Friday 7:30am - 4:30am - Fulltime hours
Pay $20 - $25/Hour
Keys to hire:
4 plus years of experience in a customer services environment preferably in agriculture or manufacturing
Ability to support management team with administrative duties
Must work as part of a team and independently
Computer savvy is a huge plus (MS Office, Word, Excel, and SAP)
Inbound and Outbound calls
Live documentation and email response
Requirements:
Bachelors degree is supply chain management or logistics is a huge plus
Bilingual Spanish is required
Professional , friendly demeanor
Ability to work calm, and collectively under pressure and meet deadlines
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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