Customer Retention Supervisor jobs in Texas

About us
Blue Eagle Insurance Group is an independent insurance agency located on Padre Island in Corpus Christi, Texas. We work with multiple insurance providers to ensure our clients are provided with the best insurance solutions to fit their individual or business needs. We strive to provide our clients with confidence and security, as evidenced by our company values and by always doing what is right for the client.

We are locally owned and operated (which means, none of that corporate you-know-what!)

Our regular office hours are: Monday - Thursday from 9AM to 5PM, and Fridays from 9AM to 3PM. This position's 40-hour workweek will be scheduled to encompass those hours, with occasional evening/weekend opportunities to attend events with the Team or to conduct marketing activities.

Our work environment includes:

• Modern office space
• Team-oriented setting
• Growth opportunities
• Business casual work attire
• Relaxed atmosphere
• Coaching and training

License:
Texas General Lines Property & Casualty Insurance (required )

Physical & Mental Demands:
- Be able to remain in a stationary position (sitting or standing) 80% of the time
- Move about inside the office to access files, cabinets, storage space, etc.
- Operate a computer and other office productivity machinery such as a phone, copier, etc.
- Exchange accurate customer service information and over the phone
- Move boxes, packages or equipment weighing up to 25 pounds

Duties:
- Communicate effectively and professionally with clients and prospects over the phone and in-person; establish and maintain a positive rapport with clients
- Monitor and process policy changes and renewals
- Track and resolve customer service-related activities and inquiries
- Maintain files (paper and electronic) and customer database
- Follow established workflows
- Consistently meet or exceed assigned goals
- Actively participate in training , ask questions, and request management assistance to ensure assigned duties are completed accurately and efficiently, to ensure Team continuity, and to enhance your skills and knowledge base
- Other related duties as assigned

Qualifications:
- A high level of integrity is required
- Previous experience in an insurance office or in a similar role is preferred
- Strong computer skills and comfortability with learning new systems
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in all work performed
- Ability to work independently as well as part of a team
- Aptitude to learn and a desire to succeed and grow with the Team

This position offers an opportunity to work in a professional office environment with a focus on customer service. The Customer Service Retention Specialist plays a vital role within the team by ensuring customer satisfaction and customer retention activities are accomplished effectively and efficiently.

Selected candidate will be required to possess the TX General Lines Property & Casualty License. Full-time employees work 40 hours per week and receive perks including bonus programs, paid time off, holiday pay, and a monthly benefits stipend.

If you meet the qualifications listed above, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Note: Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Our office is located on Padre Island. Do you have reliable transportation to get you to and from the office each day?
• What interests you most about this Position?
• What insurance license do you currently possess?
• If selected for this position, how soon would you be available to start?

Experience:

• insurance office: 1 year (Required)

Work Location: In person