Customer Retention Supervisor jobs in Salinas, CA

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Monterey, CA FULL_TIME
  • Overview

    Who we are:

    Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

     

    We offer:

    • Amazing employee flight privileges within the American Airlines global network
    • Training and development programs to take your career to the next level
    • Comprehensive health and life benefits (subject to location)

    Pay Range: $32,000 - $42,416 Annually 

     

    Responsibilities

    How will you make an impact?  

     

    Responsibilities

    • Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
    • Ensure adequate operational coverage; responsible for scheduling and manpower utilization
    • Maintain a safe, dependable and consistent operation
    • Conduct Agent observations
    • Schedule and administer local training including new hire training
    • Investigates and resolves operational issues as well as customer service issues
    • Will be provided company uniforms and must adhere to uniform policy
    • Participates on operational conference calls, station audits and prepares various reports
    • Maintains records such as time and attendance, personnel files and performance
    • Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
      • Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
      • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
      • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
      • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
      • Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
      • Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
      • Collaborate with the internal team to ensure a safe and on-time departure
      • May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

    For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video

     

    #Envoyout

    Qualifications

    Who are we looking for?

     

    Requirements

    In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements

    • Minimum Age: 18
    • High school diploma or GED equivalent
    • Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
    • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
    • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
    • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
    • Must be able to perform all duties in various weather conditions and time constraints
    • Ability to read, write, fluently speak and understand the English language
    • Possess the legal right to work in the United States

     Position Preferences

    • A minimum of one year of customer service experience
    • Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

     Additional Details

    • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
    • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
    • In locations handling US mail, must be able to pass a US Postal Service background check
    • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

     

    Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

     

    Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

     

    Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

     

     

    #EnvoyOut

     

  • 2 Months Ago

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Director of Outreach and Retention
  • Monterey Peninsula College
  • Monterey, CA FULL_TIME
  • Monterey Peninsula College Director of Outreach and Retention Salary: $7,896.00 - $8,540.00 Monthly Job Type: Job Number: 2021-00069 Closing: 4/22/2022 11:59 PM Pacific Location: Monterey, CA Division...
  • 10 Days Ago

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Student Disability Resources Retention Advisor
  • California State University, Monterey Bay
  • Seaside, CA FULL_TIME
  • Student Disability Resources Retention Advisor Job no: 515186 Work type: Staff Location: Monterey Bay Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student ...
  • 21 Days Ago

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Educational Opportunity Program Retention Advisor
  • California State University, Monterey Bay
  • Seaside, CA FULL_TIME
  • Educational Opportunity Program Retention Advisor Job no: 530829 Work type: Staff Location: Monterey Bay Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Stude...
  • 24 Days Ago

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Educational Opportunity Program Admissions and Retention Advisor
  • California State University, Monterey Bay
  • Seaside, CA FULL_TIME
  • Educational Opportunity Program Admissions and Retention Advisor Job no: 530828 Work type: Staff Location: Monterey Bay Categories: Unit 4 - APC - Academic Professionals of California, Probationary, F...
  • 24 Days Ago

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Supervisor
  • El Super
  • Salinas, CA FULL_TIME
  • JOB SUMMARY:Under direct supervision of the Department Manager the Skilled Team Member is responsible for maintaining outstanding customer service as per company standards, processing sales quickly, a...
  • Just Posted

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0 Customer Retention Supervisor jobs found in Salinas, CA area

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Client Service Representative
  • Gentiva Personal Care
  • Monterey, CA
  • Our Company: Victorian Personal Home Care is a member of the Gentiva family - an industry leader in hospice, palliative,...
  • 3/28/2024 12:00:00 AM

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College & Career Readiness (CCR) Specialist-Full Time, Full benefits
  • Boys & Girls Clubs of Monterey County
  • Seaside, CA
  • Title: College & Career Readiness (CCR) Specialist Work Schedule: Full-time, non-exempt; generally to be scheduled betwe...
  • 3/28/2024 12:00:00 AM

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HR Generalist
  • Infinity Staffing
  • Hollister, CA
  • Job Description Job Description Description This position coordinates the administration of policies and personnel syste...
  • 3/28/2024 12:00:00 AM

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Packaging Supervisor
  • The Judge Group
  • San Jose, CA
  • Our client is currently seeking two PACKAGING SUPERVISORS in the Fresno, CA area. One position is on 1st shift and one i...
  • 3/28/2024 12:00:00 AM

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Employment Training & Development Specialist - Part time
  • Interim, Inc.
  • Salinas, CA
  • Description JOB DESCRIPTION The Employment Training Development Specialist will be under the general supervision of the ...
  • 3/27/2024 12:00:00 AM

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Muffin Break - Baker and Barista Executives
  • St Davids Cardiff
  • Hollister, CA
  • **Muffin Break - Baker and Barista Executives** **Closing Date: 28/02/2022** **Minimum one years experience required.** ...
  • 3/26/2024 12:00:00 AM

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HR Generalist
  • SlingShot Connections
  • Hollister, CA
  • Job Description Job Description Summary: This position coordinates the administration of policies and personnel systems ...
  • 3/26/2024 12:00:00 AM

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Food Service Director - Santa Cruz County Jail
  • Aramark
  • Watsonville, CA
  • Job Description The Food Service Director at the Santa Cruz County Jail is a management position responsible for develop...
  • 3/5/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 23.2 square miles (60 km2), 99.84% of it land and 0.16% of it water. Prior to mass agricultural and urban development, much of the city consisted of rolling hills bisected by wooded creeks and interspersed with marsh land. Today, the city is located mostly on leveled ground, with some rolling hills and wooded gulches with creeks remaining in the north-eastern Creekbridge and Williams Ranch neighborhoods, as well as the Laurel Heights section of East Salinas. The natural ecosystems accompanying the area's topography and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$65,787 to $94,451
Salinas, California area prices
were up 2.5% from a year ago

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