Customer Retention Supervisor jobs in New York

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Manager, Customer Retention
  • Optimum
  • Bronx, NY FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!


    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.


    If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!


    We are Optimum!

    Job Summary

    The Manager, BPO Management is directly responsible for developing and leading/overseeing the operations of inbound call campaigns, strategies, procedures and processes for all third-party vendors providing services for Altice USA. This role will ensure that quality, compliance, and cost- effectiveness of work delivered via third party vendors meets Altice USA’s performance and quality expectations.

    Responsibilities

    • Builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectiveness.
    • Manages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continuous improvement on KPI and customer experience.
    • Develops and implements strategies that generate incremental sales and revenue as well as customer relationship retention
    • Proven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management
    • Works closely with senior leadership in the development of call plans, performance expectations and KPI management.
    • Staffing capacity planning to budget and forecast to ensure meet service level targets.
    • Tracking and implementation of BPO contract compliance and Invoicing activities.
    • All other duties assigned

    Qualifications

    • Bachelor’s degree with focus on sales, marketing, communications or related business experience
    • Strong sales operational expertise with a minimum of 4 years in sales/marketing
    • Minimum 4 years proven success in sales management role required, with at least 3 years managing a large telemarketing/call center environment
    • 4 years in sales in cable/telecommunications industry with strong understanding of competitive landscape
    • Ability to travel more than 50% of the time and successfully lead and inspire a virtual sales and retention force
    • Demonstrated ability to analyze problems, probe facts, identify and question assumptions and find creative and effective solutions to meet business goals without comprising customer satisfaction
    • Enthusiastic leader with skill and experience creating an energetic and high performing sales culture
    • Can build presentations appropriate for executive audiences and present the story behind the data
    • A strong collaborator and influencer in cross functional and interdependent teams
    • Ability to work in a fast paced environment under tight deadliness
    • Challenges the status quo to identify areas for improvement, efficiency and effectiveness

    At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.


    If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.


    All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.


    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.


    Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


    This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.


    Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

  • 15 Days Ago

A
Manager, Customer Retention
  • Altice USA
  • Bronx, NY FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic pro...
  • 15 Days Ago

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Customer Retention Specialist
  • Liberty Home Guard
  • Brooklyn, NY FULL_TIME
  • Liberty Home Guard is seeking a retention specialist who has a passion for Customer Service and Sales to join us in helping educate our customers on the value of our service. We welcome candidates wit...
  • 3 Days Ago

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Customer Retention Manager
  • First Student
  • Buffalo, NY FULL_TIME
  • CUSTOMER RETENTION MANAGER (REMOTE) Base Salary: $90,000 - $110,000 Coverage Area: Mid-Atlantic & New York 50% travel is required. First things First: Who are we? Twice the size of our next largest co...
  • 1 Month Ago

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RN Supervisor **$15,000 Retention Bonus
  • Kirkhaven
  • Rochester, NY FULL_TIME
  • Kirkhaven, a 147-bed rehabilitation, and long-term care facility, is seekingexperienced RN’s who are looking to grow in their profession and oversee patient care as an RN Nursing Supervisor.Kirkhaven’...
  • 1 Day Ago

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Director of Customer Marketing (Retention, Lifecycle, CRM)
  • jobworX
  • Brooklyn, NY FULL_TIME
  • TO HAVE YOUR APPLICATION PRIORITIZED PLEASE USE THE LINK BELOW: https://portal.jobworx.ai/jobworx/jobs/ePJxBD2WzL We’re seeking a Director of Customer Marketing (Retention, Lifecycle, CRM) to join our...
  • 25 Days Ago

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Client Retention Specialist
  • RENT ONE
  • Lexington, TN
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 4/17/2024 12:00:00 AM

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Photography Lab Assistant
  • Georgia CEO
  • Clarkesville, GA
  • POSITION: Photography Professional Laboratory Assistant POSITION DESCRIPTION: The Professional Laboratory Assistant work...
  • 4/17/2024 12:00:00 AM

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Retention Coordinator
  • COTS
  • Burlington, VT
  • Job Description Job Description The COTS Retention Coordinator is responsible for the day-day-management of the COTS Ret...
  • 4/15/2024 12:00:00 AM

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Corporate Human Resource Director - Hotel
  • Hospitality Spotlight
  • Irvine, CA
  • Job Description Hospitality Spotlight is looking for a Corporate Hospitality Human Resource Director for a client in Sou...
  • 4/14/2024 12:00:00 AM

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Retention Coordinator
  • CLAFLIN UNIVERSITY
  • Orangeburg, SC
  • Job Details Job Location Claflin University Main Campus - Orangeburg, SC Position Type Full Time Education Level 4 Year ...
  • 4/13/2024 12:00:00 AM

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Sr Human Resources Associate
  • Russell Tobin
  • Garner, NC
  • Job Description Job Description Russell Tobin is hiring a Sr. Human Resource Associate for a Hybrid role paying $17.48/h...
  • 4/13/2024 12:00:00 AM

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Regional Director
  • Kyo
  • Nashville, TN
  • Kyo is a leading provider of child-centric Applied Behavior Analysis (ABA), serving thousands of families across nine st...
  • 4/13/2024 12:00:00 AM

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Regional Director
  • Kyo
  • Detroit, MI
  • Kyo is a leading provider of child-centric Applied Behavior Analysis (ABA), serving thousands of families across nine st...
  • 4/13/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$63,493 to $91,157

Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020