Customer Retention Supervisor jobs in New Mexico

Deluxe is looking for a full-time Customer Sales and Service Supervisor.

Applicants should be very detail-oriented and good at multi-tasking. The job entails working in multiple computer programs. Job entails overseeing a department of Customer Sales & Service, Administrative and Project Coordinators. Collaborating with Graphic Design, Production and Special Projects supervisors and General Manager.

The Supervisor will be responsible for team members to keep the department running in an efficient and profitable manner while still maintaining a positive inclusive environment. They will also be coordinating with multiple departments within the company and management.

Deluxe prides itself on being a company that cares about its employees and creates a fun and friendly working environment.

JOB REQUIREMENTS:

· Associate Degree or higher preferred

· Must have worked in a customer service position for a minimum of 3 years

· Must have time management and critical thinking skills

· Must exhibit interpersonal skills with staff and customers and be an effective team player and leader.

· Should exhibit a positive attitude, high level of integrity, honesty and professionalism

· Proficient in Microsoft Windows, Word, EXCEL, Power Point

· Valid driver's license with a good driving record.

· Ability to problem solve, including but not limited to, creativity and resourcefulness

· Strong analytical skills

· Ability to utilize several software programs for data manipulation, tracking and quality control

· Ability to analyze projects and develop solutions to meet the client’s needs.

· Ability to assist with project and installation schedules and staying within the client’s budget.

· Strong communication and interpersonal skills and the ability to work effectively in a team environment

· Strong computer and related software application skills

· Excellent communication skills including verbal, written and presentation.

· Able to work in a multi-department team and independently

· Ability to be flexible and adapt to changing priorities

· Ability to multi-task

· Strong organizational skills including time management, multi-tasking and attention to detail.

· Project Coordination or management experience preferred.

Job Expectations and Responsibilities

• Maintain the duties and responsibilities of the CSR/PC as well as additional leadership tasks
• Direct the daily operations of the customer service team.
• Oversee the process of all incoming and ongoing projects
• Will Coordinate with their team and the Production and Graphics supervisors to ensure orders are processed correctly within the workflow in a timely manner
• Oversee Customer shipments to ensure all deliverables are shipped in a timely manner.

CSR and Project Coordinator duties

• Acquire product knowledge in order to provide clients with the best solutions during the ordering process. Recommend creative solutions to the team for their clients as needed.
• Draft sales proposals including price quotes
• Coordinate and facilitate multiple projects from concept to final delivery
• Coordinate production of and delivery of signage or other products with customer and/or installation team
• Work closely with and provide support to supervisors of the production, design, and installation teams
• Assist with coordination of delivery of products to the job or event site
• Assist in the scheduling timeline for sub-contractor installed projects
• Coordinate with Purchasing department on materials for projects and assisting with the creation of purchase orders.
• Procurement and verification of project schedules
• Assist with tracking of project, including deadlines, changes, and other related documentation
• Software used in position include POS ShopVox, Airtable, Filecamp, Microsoft Suite
• Coordinate with clients and team members to work through and resolve minor issues without assistance.
• Quality Control to ensure products are up to Deluxe standards and meet the client’s needs

Benefits Include:

• Competitive Pay
• IRA Savings Plan with company matching (no vesting required)
• Six Paid Holidays
• Combined Sick Leave and Vacation PTO program
• Employee Assistance Program
• Employee Discounts
• Company Sponsored Health Reimbursement Account $150 a month. Can be used towards life insurance premiums, co-pays, vision, dental and prescriptions
• Company Paid $50,000 Life and AD&D Insurance Policy (amount varies on AD&D)

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Education:

• Associate (Preferred)

Ability to Relocate:

• Rio Rancho, NM 87144: Relocate before starting work (Required)

Work Location: In person