Customer Retention Supervisor jobs in New Hampshire

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Retail Customer Service Supervisor
  • TJX Companies
  • Concord, NH FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.


    Posting Notes: TJ Maxx Store 0709 || 12 Loudon Road || Concord || NH || 03301

    Opportunity: Contribute To The Growth Of Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principles
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
    • Provides and accepts recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and maintains a safe environment
    • Other duties as assigned

    Who We Are Looking For: You!

    • Available to work flexible schedule, including nights and weekends
    • Strong understanding of merchandising techniques
    • Capable of multi-tasking
    • Strong communication and organizational skills with attention to detail
    • Able to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors
    • Able to train others
    • 1 year retail and 6 months of leadership experience

    This position has a starting pay range of $14.50 to $15.00 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    Applications for this position are always accepted.

    At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     Posting Notes: TJ Maxx Store 0709 || 12 Loudon Road || Concord || NH || 03301

  • Just Posted

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Customer Service Agent/Supervisor
  • D2 Government Solutions
  • Manchester, NH FULL_TIME
  • D2 Government Solutions (D2GS) is currently seeking a qualified candidate for Customer Service Agent/Supervisor at our Manchester-Boston Regional Airport site location. The Customer Service Agent serv...
  • 3 Days Ago

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Customer Service Supervisor
  • Aston Carter
  • Somersworth, NH FULL_TIME
  • Description : Obtain accurate information from customers relating to shipment dates and expected date of delivery Monitor customer scheduled shipment dates to ensure timely delivery and expedite as ne...
  • 4 Days Ago

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Manager, Provider Recruitment & Retention
  • Catholic Medical Center
  • Manchester, NH FULL_TIME
  • Manager, Provider Recruitment & Retention - (2302010) Who you are: As the Manager of Provider Recruitment and Retention for Catholic Medical Center, you are the subject matter expert when it comes to ...
  • 10 Days Ago

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Air Compressor Service Technician, up to $33hr -Compressor Techniques: Nashua, N
  • Atlas Copco Compressors LLC -North America Customer Center
  • Nashua, NH FULL_TIME
  • Air Compressor Service Technician, up to $33hr -Compressor Techniques: Nashua, NH Functional area: Service Country: United States City: Nashua Company name: Atlas Copco Compressors LLC Date of posting...
  • 24 Days Ago

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Customer Service Supervisor (Front End Support)
  • B202 Whole Foods Market Group, Inc.
  • NH, NH FULL_TIME
  • Job Description Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team L...
  • 12 Days Ago

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Retention Coordinator
  • CLAFLIN UNIVERSITY
  • Orangeburg, SC
  • Job Details Job Location Claflin University Main Campus - Orangeburg, SC Position Type Full Time Education Level 4 Year ...
  • 3/29/2024 12:00:00 AM

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Admin/Assistant
  • AstrixTechnology LLC
  • Fairfield, CT
  • Job Description Job Description Description: Efficiently manages data entry, file organization, and records retention. C...
  • 3/28/2024 12:00:00 AM

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Client Retention Specialist
  • RENT ONE
  • Henderson, KY
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 3/28/2024 12:00:00 AM

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Client Retention Specialist
  • RENT ONE
  • Lexington, TN
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 3/28/2024 12:00:00 AM

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Office Recruiting and Retention Coordinator
  • LAER Realty Partners
  • Wellington, FL
  • Job Description Job Description Large real estate brokerage with 4 offices in Southern Florida and 1 office on the Gulf ...
  • 3/26/2024 12:00:00 AM

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Staff Associate/Women's Recruiting and Academic Retention Coordinator
  • Massachusetts Maritime Academy
  • Buzzards Bay, MA
  • Job Description Job Description A special mission college within the Massachusetts state university system Position: Sta...
  • 3/26/2024 12:00:00 AM

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Foster Care Recruitment & Retention Coordinator
  • Creative Community Services, Inc
  • Norcross, GA
  • Compensation $35,600 Starting pay Benefits Offered Medical, Dental, Life, Vision, Generous PTO Employment Type Full-Time...
  • 3/25/2024 12:00:00 AM

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Hotline Services Coordinator
  • Boston Area Rape Crisis Center
  • Cambridge, MA
  • Hotline Services Coordinator + Cambridge, MA + Category: Hotline + Type: Full-time + Min. Experience: Entry Level + Sala...
  • 3/25/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$60,162 to $86,375

Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020