Customer Retention Supervisor jobs in Minot, ND

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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RN Clinical Education Retention Specialist
  • Cassia
  • Bismarck, ND FULL_TIME
  • Baptist Health & Rehab, is hiring a Full-Time RN Clinical Education and Retention Specialist to join our team! This is a Full-Time position working Day hours.

    RN Clinical Education and Retention Specialist responsibilities:
    • Instruct hybrid certified nursing assistant classes; conduct all clinicals
    • Set up interviews for applicants according to Hiring Manager’s need
    • Complete reference checks as needed
    • Help support recruitment and retention – analyze Retain and employee communication to support adjustments and improve retention, partner with recruitment and provide hands-on support to ensure timely processes and increase community specific recruitment activities as needed.
    • Work with Retain and follow up on all new hires, make face to face contact a minimum of weekly with all new employees as a touch point
    • Supporting employee communication – emphasizing utilization of Retain, helping facilitate town hall/dept meetings as needed
    • Assist with Facility Orientation monthly – teaching the nursing part including the skills part i.e. lift transfers, hand washing, N95 testing (hood testing), Blood draws, etc.
    • Work with nursing leadership to organize and conduct yearly skills lab for all staff as assigned and participate in survey prep/survey process and any other all staff meetings necessary over the course of the year.
    • Other duties as assigned.
    RN Clinical Education and Retention Specialist and requirements:
    • Registered Nurse, RN, degree required.
    • Human Resource benefits and payroll experience preferred.
    • Prior TCU experience a plus.
    • IV certified or in a current course.
    • Must have knowledge of HR laws and processes.
    • Experience working with HRIS systems, UKG/Workforce Dimensions experience preferred.
    • Excellent attention to detail, numerical abilities and computer skills.
    • Positive communication and customer service skills.
    • Ability to take initiative, be proactive, and demonstrate flexibility.
    • Knowledge of Microsoft Office (Word and Excel).
    • Team player who has a passion for elder care and adapts quickly to changing situations.
    Benefits:
    • Competitive wages with credit for experience
    • Paid Time Off (PTO)
    • 403(b) or 401(k) with employer match
    • Healthcare, dental, health savings, vision, life, disability, & flex spending options for Full-Time employees
    • Employer paid Basic Life Insurance for Full-Time Employees 
    • Employee Discount Program
    • Longevity Recognition, Paid Volunteer Time, and Mentorship Programs
    • Collaborative and Inclusive Work Culture
    • Employee Assistance Program with free confidential counseling/coaching for self and family members 
    Location: Baptist Health & Rehab is part of Cassia. Address: 3400 Nebraska Drive, Bismarck, ND 58503
    About Us:

    Baptist Health & Rehab provides loving and supportive 24-hour nursing care. Working together with our residents and their families, our professional caregivers develop a care plan tailored to meet each individual’s needs. That plan includes social and spiritual care as well as the health care services needed to maximize our residents’ comfort, security, and well-being.

    Here at Baptist Health & Rehab, you will feel like part of our family as we work together to serve our residents. We believe in your quality of life, too – so you’ll find our culture provides ongoing opportunities to grow (tuition assistance and in-house training), a work/life balance and a commitment to coaching that enables you to be the best you can be. Don't wait and miss this wonderful opportunity!

    We have received the Pinnacle 2023 Customer Experience Award for achieving BEST-IN-CLASS customer satisfaction standards in overall satisfaction. We were also proud to be Best in Class in 11 other categories!  We also have excellent student loan payment assistance!

    Cassia is a faith-based, nonprofit organization with over 200 years of experience caring for those in need. Our Mission is to foster fullness of life for older adults in the spirit of Christ’s love. We take pride in providing compassionate care for our residents by embracing our eight values and service standards: Compassion, Integrity, Excellence, Innovation, Stewardship, Unity, Respect and Collaboration.

    At Cassia, you will be empowered to foster fullness of life for those we serve. Cassia will support your career goals and celebrate your passions. If you are seeking a career experience where you will have fun, be challenged, and recognized for your individuality, Cassia is the answer. I am Cassia... are you?

    Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.

  • 15 Days Ago

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Construction Worker - Carpenter - $500 Quarterly Retention Bonus
  • Morton Buildings, Inc.
  • Wing, ND FULL_TIME
  • Morton Buildings, Inc. is the industry leader in post-frame construction. We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 10...
  • 5 Days Ago

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RN Clinical Education Retention Specialist, 10000 Bonus
  • Cassia
  • Bismarck, ND FULL_TIME
  • Baptist Health & Rehab, is hiring a Full-Time RN Clinical Education and Retention Specialist to join our team! This exciting new position works day hours and no weekends! The main focus will be helpin...
  • 7 Days Ago

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Field Technician with $5,000 Sign-On/ Retention Bonus
  • JACAM CATALYST CAREERS
  • Dickinson, ND FULL_TIME
  • Apply today to come work with us and earn $5,000 Sign-On/ Retention Bonus!!!! Position Summary: As a Field Technician at Jacam Catalyst you will provide hands-on field support and analytics to Account...
  • 9 Days Ago

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Supervisor
  • AMC Theatres
  • Minot, ND FULL_TIME
  • Job Summary Free movies, free popcorn, flex schedules and more! Assist management in the coordination of operations to achieve AMC’s goals. Model and communicate expectations to all associates in a pr...
  • 21 Days Ago

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Supervisor
  • Support Systems, Inc
  • Dickinson, ND FULL_TIME
  • Come join us on our mission to to increase peoples independence....to build meaningful lives.....to connect people to their communities....and to have a ton of fun along the way!! Support Systems, Inc...
  • 3 Days Ago

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0 Customer Retention Supervisor jobs found in Minot, ND area

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Mobile Associate - Retail Sales>
  • T-Mobile
  • Minot, ND
  • T-Mobile - 2400 10th St NW J-4 [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers...
  • 3/28/2024 12:00:00 AM

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Minot, ND
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Minot, ND
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Minot, ND
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Associate (Work From Home)>
  • Empower
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Full healthcare benefits / Technology expense reim...
  • 3/27/2024 12:00:00 AM

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PT Customer Support - Work From Home>
  • Yiftee
  • Minot, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Support Rep you'll: Support ticke...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Associate - Work From Home>
  • Alma
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/27/2024 12:00:00 AM

Minot (/ˈmaɪnɒt/ (listen) MY-not) is a city in and the county seat of Ward County, North Dakota, United States, in the state's north-central region. It is most widely known for the Air Force base located approximately 15 miles (24 km) north of the city. With a population of 40,888 at the 2010 census, Minot is the fourth largest city in the state and a trading center for a large portion of northern North Dakota, southwestern Manitoba, and southeastern Saskatchewan. Founded in 1886 during the construction of the Great Northern Railway, Minot is also known as "Magic City", commemorating its remar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$57,074 to $81,942
Minot, North Dakota area prices
were up 0.8% from a year ago

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