Customer Retention Supervisor jobs in Minnesota

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Customer Elation
  • Foley, MN PART_TIME,FULL_TIME
  • This position requires 60 days in person training at our Foley, MN location before remote work is possible.

    We are currently seeking 12:30PM-10PM and every 4th weekend availability.

    If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

    What is an Answering Service Operator?

    Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typist who loves tech, and customer service, read on!

    Overview

    As an extension of our customer's office, the Operator role is one of the most important at Elation Answering Service. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!

    Our Accountabilities

    • Adhere to Elation Answering Service call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
    • Create exceptional caller experiences that deliver meaningful connections with customers and callers.
    • Maintain accuracy, mindfulness, and strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
    • Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
    • Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

    Your Key Attributes

    • You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
    • You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
    • Your ability to understand and anticipate your customer's needs. You are service-oriented.
    • Your laser focus and high attention to detail allow you to accurately depict the spirit of a message while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
    • You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
    • You are positive and professional with a high degree of emotional intelligence.

    Working conditions

    Normally work takes place in an open office, call center environment with a diverse employee population. This is a coverage position that requires the ability to work a predictable and consistent schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer. Applicants must be 17 years of age or older to apply.

    Elation Answering Service is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

    We are currently seeking full-time and part-time positions for weekends. Other shift times may be available after training and with experience and tenure.

    Customer Elation provided the following inclusive hiring information:

    We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

    Job Types: Full-time, Part-time

    Pay: From $18.20 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Referral program
    • Vision insurance

    Experience level:

    • No experience needed

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Night shift

    Weekly day range:

    • Weekends as needed

    Work setting:

    • Hybrid work

    Application Question(s):

    • You are aware that this position requires 60 days of in person training at our Foley, MN location before remote work is possible?

    Work Location: Hybrid remote in Foley, MN 56329

  • 3 Days Ago

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Customer Service Representative
  • Customer Elation
  • Hutchinson, MN PART_TIME,FULL_TIME
  • We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight a...
  • 3 Days Ago

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Customer Service Representative
  • Customer Elation
  • Marshall, MN FULL_TIME,PART_TIME
  • Telephone Customer Service RepresentativeWe are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every da...
  • 3 Days Ago

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Auto Glass Technician
  • OFFICE/CUSTOMER SERVICE
  • Andover, MN PART_TIME,FULL_TIME
  • SEEKING AUTO GLASS TECHNICIAN - With possible help/learning residential/commercial glass. Local company, seeking motivated, dependable individual as an Auto Glass Technician for mobile replacements an...
  • 13 Days Ago

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Customer Experience Supervisor
  • Northern Tool + Equipment
  • Burnsville, MN FULL_TIME
  • Customer Experience Supervisor Customer Service Manager Title of PositionTitle of Supervisor Customer Service Corporate Headquarters DepartmentLocation PRIMARY OBJECTIVE OF POSITION: To develop and su...
  • 21 Days Ago

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Customer Service Supervisor
  • Missouri River Energy Services
  • Alexandria, MN FULL_TIME
  • An engaging culture, competitive pay and comprehensive benefits make MRES a great place to work. MRES is headquartered in Sioux Falls, South Dakota. We are a joint-action agency supporting 61 member m...
  • Just Posted

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Admin/Assistant
  • AstrixTechnology LLC
  • Fairfield, CT
  • Job Description Job Description Description: Efficiently manages data entry, file organization, and records retention. C...
  • 3/28/2024 12:00:00 AM

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Client Retention Specialist
  • RENT ONE
  • Henderson, KY
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 3/28/2024 12:00:00 AM

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Client Retention Specialist
  • RENT ONE
  • Lexington, TN
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 3/28/2024 12:00:00 AM

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Office Recruiting and Retention Coordinator
  • LAER Realty Partners
  • Wellington, FL
  • Job Description Job Description Large real estate brokerage with 4 offices in Southern Florida and 1 office on the Gulf ...
  • 3/26/2024 12:00:00 AM

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Staff Associate/Women's Recruiting and Academic Retention Coordinator
  • Massachusetts Maritime Academy
  • Buzzards Bay, MA
  • Job Description Job Description A special mission college within the Massachusetts state university system Position: Sta...
  • 3/26/2024 12:00:00 AM

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Foster Care Recruitment & Retention Coordinator
  • Creative Community Services, Inc
  • Norcross, GA
  • Compensation $35,600 Starting pay Benefits Offered Medical, Dental, Life, Vision, Generous PTO Employment Type Full-Time...
  • 3/25/2024 12:00:00 AM

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Hotline Services Coordinator
  • Boston Area Rape Crisis Center
  • Cambridge, MA
  • Hotline Services Coordinator + Cambridge, MA + Category: Hotline + Type: Full-time + Min. Experience: Entry Level + Sala...
  • 3/25/2024 12:00:00 AM

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Retention Coordinator
  • CLAFLIN UNIVERSITY
  • Orangeburg, SC
  • Job Details Job Location Claflin University Main Campus - Orangeburg, SC Position Type Full Time Education Level 4 Year ...
  • 3/24/2024 12:00:00 AM

Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North). Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$60,851 to $87,364

Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020