Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Qualifications
Experience:
Insurance, 1 year (Preferred)
Customer Service, 1 year (Preferred)
License:
Louisiana Property and Casualty Producer (Required)
Full Job Description
Job Description:
As a customer service representative with Chabert Insurance, you will be the forefront of the customer experience. You will have daily activities that need to be completed concerning reshoping current customers and securing multiple lines of insurance for each household. This position will be based off Customer Retention, but ultimately customer satisfaction. Being able to communicate calmly, respectfully, and intelligently will be a staple for the position.
Responsibilities:
Manage accounts/underwriting
Answer incoming calls
Log new business
Maintain Customer retention
Process policy requests
Cultivate strong relationships with our customers to maintain a high level of client retention
Reshop policy renewals
Prospect and generate new leads through leads and referral sources
Maintain knowledge of new products
Job Qualifications:
High school diploma required, College degree preferred
Excellent verbal and written communication/interpersonal skills
Possess a genuine willingness to learn, be intuitive and resourceful
Confident self-starter who works well independently
Goal Oriented
Attention to detail
Sales Experience preferred
Benefits:
Commission Pay
Paid Time Off
Hands on training
Licensing Requirements:
Current Property & Casualty Insurance License
Schedule:
Monday- Friday 9 AM- 5PM
Job Type: Full-time
Work Remotely:
No
Work Location: One location Mandeville, LA
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Weekly day range:
Work setting:
Ability to commute/relocate:
Education:
Work Location: In person
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