Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Kicksite’s mission is to Make Businesses Better through revolutionizing the way martial art studios, gyms, and other fitness-focused businesses operate. Kicksite is a leading provider of website solutions dedicated to empowering our clients to establish and enhance their online presence. Our team is committed to delivering exceptional customer service and innovative solutions to help our clients succeed in the digital landscape.
We are seeking a dedicated and proactive Customer Success and Retention Specialist to join our team. The primary responsibility of this role is to engage with existing website clients, address their inquiries, assist with basic website updates, and implement strategies to enhance customer retention and satisfaction. If you are passionate about customer success and have a knack for building strong relationships, we want to hear from you!
Learn more about what makes Kicksite special here!
What You’ll Do:
What You Bring to the Team:
About Us:
Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by fitness enthusiasts, for fitness enthusiasts. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty…. the list goes on and on. At Kicksite, we are THE GOLD STANDARD!
Benefits & Perks
Kicksite is an equal opportunity employer