Customer Retention Supervisor jobs in Greenwood, IN

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Retention Representative -100% Remote
  • Frontdoor
  • Indianapolis, IN OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary: * *

    As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.

    Responsibilities: * *

    • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).

    • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.

    • Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.

    • Communicates and reinforces the value and benefits of products and services to customers.

    • Analyzes customer product and/or service plans to determine potential price concessions.

    • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.

    • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).

    • Tracks customer feedback and provides to management.

    • May assume other duties as applied.

    #INCSC

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  High school diploma or general education degree (GED) required

    Minimum Experience required: 3 years of customer service experience and/or training required

    Required Skills: *  *

    •  Must have internet access with minimum 4.6Mbps upload/download speeds

    • Customer service and conflict resolution skills

    • Written and verbal communication skills, including influencing and persuading

    • Knowledge of and ability to apply contractual terms and concepts

    • Knowledge of policies and procedures

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Analytical skills

    • Organizational and time management skills

    Preferred Skills: *  *

    •  Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.

    • Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.

    • Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.

    Other/State Specific

    Pay Transparency Blurb:

    This role pays $16.00 plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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    ID 2024-3370

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

  • 1 Month Ago

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Customer service supervisor
  • CEVA Logistics
  • Plainfield, IN FULL_TIME
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to register and report the website user's actions afte...
  • 21 Days Ago

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Customer Service Supervisor
  • Supply Chain
  • Whiteland, IN FULL_TIME
  • Customer Service Supervisor Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that w...
  • 24 Days Ago

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Customer service supervisor
  • Marshalls
  • Greenwood, IN FULL_TIME
  • JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises tha...
  • 25 Days Ago

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Customer service supervisor
  • Smart Care
  • Fishers, IN FULL_TIME
  • Job Responsibilities Manage and oversee a designated team of call center agents. Manage daily work force scheduling issues, vacation coverage, and call offs. Coach and empower Customer Service Agents ...
  • 15 Days Ago

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Customer service supervisor
  • TJX Companies, Inc.
  • Greenwood, IN FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 1 Month Ago

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0 Customer Retention Supervisor jobs found in Greenwood, IN area

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Regional Director of Health Services
  • Sinceri Senior Living
  • Indianapolis, IN
  • Why You Should Work With Us: At Sinceri Senior Living, we are a fun loving, employee-centric company like no other! Mayb...
  • 3/29/2024 12:00:00 AM

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Director of Assisted Living - LPN
  • Homewood Health Campus
  • Lebanon, IN
  • JOIN TEAM TRILOGY: Our Directors of Assisted Living love Trilogy for the stability, meaningful work, and great team. If ...
  • 3/29/2024 12:00:00 AM

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Maintenance Technician - IHA
  • Hayes Gibson Property Services LLC
  • Indianapolis, IN
  • Principal Objective of Position: The Maintenance Technician repairs and maintains all mechanical, electrical equipment, ...
  • 3/29/2024 12:00:00 AM

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Client Operations Associate
  • Valeo Financial Advisors
  • Carmel, IN
  • The Client Operations Associate provides critical support to the firm and our daily operations. In this role, you will h...
  • 3/28/2024 12:00:00 AM

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Board Certified Behavior Analyst (Bcba) - Early Intervention Center Indianapolis
  • Centria Autism
  • Indianapolis, IN
  • Life Skills Autism Academy is a center-based therapy program focusing on children ages 2-6 who need Early Intensive Beha...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Indianapolis, IN
  • > > **Customer Service Representative** **Lawrence , IN** **JOB ID: 7921** **JOB CATEGORY: Customer Service** **POSITION...
  • 3/27/2024 12:00:00 AM

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Catering Services Director
  • Aramark
  • Indianapolis, IN
  • Job Description The Catering Services Director is responsible for planning and leading the entire catering operation acr...
  • 3/25/2024 12:00:00 AM

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Board Certified Behavior Analyst (Bcba) - Center Based IN Lawrence, IN
  • Centria Autism
  • Indianapolis, IN
  • Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (AS...
  • 3/25/2024 12:00:00 AM

Greenwood is a city in Johnson County, Indiana, United States. The population was 49,791 at the 2010 Census, and increased to 56,545 in the Census 2016 estimates. Greenwood is located between Indiana State Road 37 and Interstate 65. The city shares a border with Indianapolis and is the most populous suburb in the southern portion of the Indianapolis Metropolitan Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$57,751 to $82,914
Greenwood, Indiana area prices
were up 1.3% from a year ago

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