Customer Retention Supervisor jobs in Escondido, CA

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Retention
  • Ultimate
  • San Diego, CA OTHER
  • Job Description

    Ultimate Staffing is looking for an excellent Customer Service Retention Representative -

    In this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.

    Primary responsibilities:

    Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)

    Customer service agent will be responsible for attempting to save the customer from cancelling by using customer care tools provided.

    Ability to use multiple systems and programs.· Properly document every call into the computer system

    Meet department call metrics and guidelines provided by supervisor

    Additional Responsibilities:

    Verify customer account information and make any changes as necessary

    Provide exceptional customer service

    Must be able to work in a fast paced work environment.

    Must be able to organize and priorities work.

    Experience and Educational Requirements:

    Minimum of 2 years customer service experience. Formal Customer Service/Retention training preferred.

    Strong attention to detail and accuracy.

    Must possess excellent writing, verbal, and organizational skills.

    Ability to communicate effectively with various levels of employees both verbally and written.

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


    To apply please email your resume to vnelson@ultimatestaffing.com
  • 9 Days Ago

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Administrative Assistant
  • Soil Retention Systems, Inc.
  • Carlsbad, CA FULL_TIME
  • We are an engineering firm and manufacturer of concrete products. We need an experienced, self-motivated administrative assistant/customer service specialist to join our team. We are looking for someo...
  • 2 Days Ago

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Director of Customer Retention & Loyalty Marketing
  • Road Runner Sports
  • San Diego, CA FULL_TIME
  • Overview Join our team as the new Director of Customer Retention & Loyalty Marketing! You will provide expertise, vision, and leadership to define and implement the Road Runner Sports customer retenti...
  • 21 Days Ago

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Cable TV Field Services: Customer Retention / Equipment Collection
  • RCH
  • Escondido, CA FULL_TIME,PART_TIME
  • Job Description: The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to serv...
  • 1 Day Ago

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Cable TV Field Services: Customer Retention / Equipment Collection
  • RCH
  • Poway, CA PART_TIME,FULL_TIME
  • Job Description: The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to serv...
  • 4 Days Ago

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Poway, CA FULL_TIME
  • Join Our Team Today! We are offering a sign on bonus!!! Looking to kickstart a career in technical services? Do you value independence in planning out your workday? Hoping to find a company that value...
  • 13 Days Ago

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0 Customer Retention Supervisor jobs found in Escondido, CA area

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Career Services Advisor
  • Pima Medical Institute
  • San Marcos, CA
  • If you like to mentor, coach, build relationships, and help people reach their goals- this might just might be for you! ...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist II
  • Illumina, Inc.
  • San Diego, CA
  • **Position Summary:** The ideal candidate has excellent communication skills and provides quick resolution for both inte...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • San Marcos, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • San Marcos, CA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • San Marcos, CA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) - 12 MONTH ROSTER
  • Department Of The Treasury
  • San Marcos, CA
  • Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

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Work From Home - Customer Service Specialist - Franchise Markets
  • Republic Services Inc.
  • Carlsbad, CA
  • > > Work From Home Customer Service Specialist Franchise Markets Work From Home Customer Service Specialist Franchise Ma...
  • 3/26/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • San Marcos, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water. The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$63,722 to $91,486
Escondido, California area prices
were up 2.6% from a year ago

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