Customer Retention Supervisor jobs in Connecticut
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
- American Customer Care
-
Bridgeport, CT
FULL_TIME
-
Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.
We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.
Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.
Job Description
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
Last updated : 2024-04-23
- Just Posted
- RCH
-
Hartford, CT
PART_TIME,FULL_TIME
- Job Description:The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to servi...
- 1 Month Ago
- The Cigna Group
-
Bloomfield, CT
OTHER,FULL_TIME
- Performs a broad range of moderately complex sales operations functions for renewing business and serve as a liaison between the Client Management team and internal partners. This role is accountable ...
- 4 Days Ago
- THE UNITED ILLUMINATING COMPANY
-
Orange, CT
FULL_TIME
- Job Title: Supervisor, Customer Field Services Company: The United Illuminating Company Reports To: Senior Manager Distribution Infrastructure Location: Orange, CT The salary for this position ranges ...
- 16 Days Ago
- TJX Companies, Inc.
-
Southington, CT
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 2 Days Ago
- TJ Maxx
-
Southington, CT
FULL_TIME
- JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off t...
- 2 Days Ago
Customer Retention Supervisor jobs at Popular Companies
- COTS
-
Burlington, VT
- Job Description Job Description The COTS Retention Coordinator is responsible for the day-day-management of the COTS Ret...
- 4/25/2024 12:00:00 AM
- Cape Fear Valley Health
-
Cape Fear, NC
- NURSE RETENTION COORDINATOR DEPARTMENT: Nursing Administration CLASSIFICATION: Exempt $20,000 sign-on bonus plus relocat...
- 4/24/2024 12:00:00 AM
- Rectangle Health
-
Valhalla, NY
- Coordinator, Retention At Rectangle Health, we believe that our team members are our most important asset. We grow our t...
- 4/24/2024 12:00:00 AM
- CLAFLIN UNIVERSITY
-
Orangeburg, SC
- Job Details Job Location Claflin University Main Campus - Orangeburg, SC Position Type Full Time Education Level 4 Year ...
- 4/23/2024 12:00:00 AM
- Retriever Medial Dental Payments Llc
-
Valhalla, NY
- Coordinator, RetentionAt Rectangle Health, we believe that our team members are our most important asset. We grow our te...
- 4/23/2024 12:00:00 AM
- Cape Fear Valley Health
-
Wilmington, NC
- NURSE RETENTION COORDINATOR DEPARTMENT: Nursing Administration CLASSIFICATION: Exempt $20,000 sign-on bonus plus relocat...
- 4/22/2024 12:00:00 AM
- BlueTriton Brands
-
Huntsville, TX
- BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water bra...
- 4/21/2024 12:00:00 AM
- BlueTriton Brands
-
Boston, MA
- BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water bra...
- 4/21/2024 12:00:00 AM