Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Targeted compensation: $17/hr plus commission up to $2K /Month (uncapped commission)
Compensation commensurate with experience and skill set
Who is 2-10 HBW?
Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation’s best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.
2-10 HBW continues to expand its footprint, and we want you to help us take our next and biggest step forward.
Please watch our 2 minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/
Why us?
2-10 HBW is proud to have built a culture that’s supportive, ambitious, and trustworthy. Our culture invests in your development allowing you to reach your maximum potential. We offer flexible work schedules to encourage a healthy work–life balance. Success is celebrated and rewarded with incentives and recognition throughout the year. We invite you to contribute your talents and pursue your career with us.
What is the role and where can you add value?
Our Customer Retention Specialists are highly skilled communicators who build loyalty and trust, find mutually beneficial solutions, and educate customers on the value of 2-10 Home Buyer’s Warranty. We are looking someone who is confident, self-motivated, and driven to success through goal attainment and customer satisfaction. As a Retention Specialist, you will be responsible for minimizing customer churn by strategically offering products and add ons at the price point that meets the needs of the customer’s budget.
Core Job Responsibilities:
What skills and experience should you bring to this role?
Here is what you can expect when you join our team:
A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
Do The Right Thing
Pursue Excellence
Grow Profitably
Value People
In addition to our Core Values, 2-10 HBW supports your individual success with perks and benefits.