Customer Retention Supervisor jobs in Colorado

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Retention Specialist
  • 2-10 Home Buyers Warranty
  • Aurora, CO FULL_TIME
  • Customer Retention Specialist

    Targeted compensation:  $17/hr plus commission up to $2K /Month (uncapped commission)
    Compensation commensurate with experience and skill set 

    Who is 2-10 HBW? 

    Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation’s best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.  

    2-10 HBW continues to expand its footprint, and we want you to help us take our next and biggest step forward.  

    Please watch our 2 minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/  

    Why us? 

    2-10 HBW is proud to have built a culture that’s supportive, ambitious, and trustworthy. Our culture invests in your development allowing you to reach your maximum potential.  We offer flexible work schedules to encourage a healthy work–life balance. Success is celebrated and rewarded with incentives and recognition throughout the year. We invite you to contribute your talents and pursue your career with us. 

    What is the role and where can you add value? 

    Our Customer Retention Specialists are highly skilled communicators who build loyalty and trust, find mutually beneficial solutions, and educate customers on the value of 2-10 Home Buyer’s Warranty. We are looking someone who is confident, self-motivated, and driven to success through goal attainment and customer satisfaction.  As a Retention Specialist, you will be responsible for minimizing customer churn by strategically offering products and add ons at the price point that meets the needs of the customer’s budget. 

    Core Job Responsibilities:  

    • Owns the customer experience – thinks and acts in ways that put our customer’s interests first.
    • Empathizes with customers and helps them resolve outstanding issues.
    • Uses active listening and assume ownership of the customer issues through to resolution.
    • Communicates a professional sense of urgency with various departments to rectify issues.
    • Uses customer service, sales and value-based techniques to prevent cancellation.
    • Achieves established monthly goals including saves rate & credit card payment recovery tasks.
    • Uses excellent customer service skills to diffuse call escalations and provide satisfactory solutions that drive a world-class customer experience.
    • Documents all interactions and decisions in a clear, concise and professionally written manner; in system notes according to standard operating procedures.
    • Follows appropriate workflow processes.
    • Demonstrates a high level of urgency and responsiveness to homeowner inquiries.
    • Other duties may be assigned.

    What skills and experience should you bring to this role? 

    • At least 2-3 years proven sales or customer service experience or combination thereof
    • Excellent Customer Service Skills
    • Exceptional oral and written communication skills
    • Excellent organizational skills
    • Problem solving and critical thinking
    • Aptitude in Needs Based Discovery Questions
    • Excellent Active Listening Skills
    • Working knowledge of Windows, Microsoft Office and Web Navigation
    • Ability to multi-task
    • High School diploma or GED.

    Here is what you can expect when you join our team: 

    A team first environment focused on our core Values of: Do the Right Thing, Grow Profitably, Pursue Excellence and Value People” 

    Do The Right Thing 

    • 2-10 HBW works to always do the right thing, even when it’s not easy. This includes honesty, transparency, and giving back to the community.

     Pursue Excellence 

    • We’re an industry leader because we don’t take shortcuts. If you demand excellence in everything you do, 2-10 HBW’s the right place for you.

    Grow Profitably 

    • When we grow profitably, we can reinvest in our people, products, prospects, and clients, which improves our ability to pursue our mission.

    Value People 

    • We respect our coworkers, clients, prospects, and partners because it’s the only way to achieve our mission. Without people, there’s no point.

     
    In addition to our Core Values, 2-10 HBW supports your individual success with perks and benefits. 

    • A comprehensive benefits package designed to safeguard your health, your financial well-being and your future which includes medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans
    • Best in class New Hire training along with ongoing coaching and development focused on your success.
    • On-site fitness center

    Don't delay.  Apply today!

     
    2-10 Home Buyers Warranty is an Equal Opportunity Employer

     
    All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK 

      

     
     
  • 1 Day Ago

A
Customer Retention Associate
  • Arona Home Essentials
  • Aurora, CO FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, ...
  • 2 Days Ago

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Marketing Manager, Customer Lifecycle–Sling – Customer Retention
  • DISH
  • Englewood, CO FULL_TIME
  • Department Summary: DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ...
  • 4 Days Ago

C
Information System Security Officer
  • Customer Value Partners, Inc
  • Denver, CO FULL_TIME
  • Overview CVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, national s...
  • Just Posted

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Retention Specialist
  • Constant Contact
  • Loveland, CO FULL_TIME
  • We are looking for someone responsible and engaging to assist with retaining Constant Contact customers. In this customer focused role, you will use your exceptional customer support and negotiation s...
  • 21 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Littleton, CO FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 10 Days Ago

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Retention Coordinator
  • CLAFLIN UNIVERSITY
  • Orangeburg, SC
  • Job Details Job Location Claflin University Main Campus - Orangeburg, SC Position Type Full Time Education Level 4 Year ...
  • 3/29/2024 12:00:00 AM

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Admin/Assistant
  • AstrixTechnology LLC
  • Fairfield, CT
  • Job Description Job Description Description: Efficiently manages data entry, file organization, and records retention. C...
  • 3/28/2024 12:00:00 AM

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Client Retention Specialist
  • RENT ONE
  • Henderson, KY
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 3/28/2024 12:00:00 AM

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Client Retention Specialist
  • RENT ONE
  • Lexington, TN
  • CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home furnishings and appliances. ...
  • 3/28/2024 12:00:00 AM

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Office Recruiting and Retention Coordinator
  • LAER Realty Partners
  • Wellington, FL
  • Job Description Job Description Large real estate brokerage with 4 offices in Southern Florida and 1 office on the Gulf ...
  • 3/26/2024 12:00:00 AM

M
Staff Associate/Women's Recruiting and Academic Retention Coordinator
  • Massachusetts Maritime Academy
  • Buzzards Bay, MA
  • Job Description Job Description A special mission college within the Massachusetts state university system Position: Sta...
  • 3/26/2024 12:00:00 AM

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Foster Care Recruitment & Retention Coordinator
  • Creative Community Services, Inc
  • Norcross, GA
  • Compensation $35,600 Starting pay Benefits Offered Medical, Dental, Life, Vision, Generous PTO Employment Type Full-Time...
  • 3/25/2024 12:00:00 AM

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Hotline Services Coordinator
  • Boston Area Rape Crisis Center
  • Cambridge, MA
  • Hotline Services Coordinator + Cambridge, MA + Category: Hotline + Type: Full-time + Min. Experience: Entry Level + Sala...
  • 3/25/2024 12:00:00 AM

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$59,990 to $86,127

Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020