Customer Retention Representative jobs in Victorville, CA

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer representative
  • Reyes Coca-Cola Bottling
  • Victorville, CA FULL_TIME
  • Join the leading beverage provider, Reyes Coca-Cola Bottling!

    • Shift : Full Time, Weekend availability required, 1st shift
    • Benefits : Medical, Dental, Vision, Retirement, PTO
    • Local Routes available : Victorville and surrounding areas
    • Hourly Pay Rate : $20.91 / hr -26.13 / hr plus incentives

    If you enjoy our products, you’ll really enjoy being a part of our team!

    Pay Transparency Statement :

    This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

    Position Summary :

    The Customer Growth Representative (CGR) is the primary contact for customers within their assigned territory. They are responsible for providing selling, order writing, providing merchandising service and growing business in assigned accounts.

    The role is responsible for improving internal metrics scorecards and customer on-shelf availability. Additional responsibilities include ensuring customer satisfaction by both ordering products for customers within their territory and promoting our product portfolio by keeping beverage sections, displays, coolers and all points of availability properly stocked according to company standards.

    This position may be assigned to various types of channels (i.e. Large Store, Small Store and Drug / Convenience.)

    Position Responsibilities may include, but not limited to :

    • Sell and execute promotions, secure placement of equipment and use point-of-sale materials to grow sales
    • Maintain appropriate inventory levels, maintain company assets and point of sale, to ensure account meets Company merchandising standards, determine stores' product needs, place and transmit appropriate order in conjunction with existing geographic sales routes.
    • Restock displays, sections, racks, coolers and shelves in an aligned manner with labels facing outward for purchase and consumption
    • Build displays and other promotional items throughout the assigned store by moving, stacking and building items according to instruction and schedule made by supervisor and store general management
    • Rotate products to ensure that stores follow a first in first out stocking system by removing and organizing product on shelves at the end of each location visit
    • Maintain backrooms by organizing and consolidating back stock in a safely accessible way within the assigned loading dock area.

    This is done each day with every assigned customer

    • Communicate account activities to appropriate parties
    • Transport, replace and maintain Point of Sale advertising as appropriate for account
    • Other projects or duties as assigned

    Required Skills and Experience :

    • High school diploma or GED required
    • 1 year of Sales or Merchandising experience
    • Excellent communication skills
    • Computer proficient (Word, PowerPoint and Excel)
    • Ability to lift 50 pounds as needed
    • Ability to perform essential functions with little or no supervision
    • Ability to work weekends and holidays as directed by the business
    • Valid driver’s license and driving record within MVR policy guideline
    • This position must pass a post-offer background and drug test

    Preferred Skills and Experience :

    • Associates Degree
    • Strong verbal and written communication skills

    Physical Demands and Work Environment :

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions.

    Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

    Last updated : 2024-03-26

  • Just Posted

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Salton, CA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 18 Days Ago

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Insurance Customer Service Representative
  • Stewart's United Agencies Insurance
  • Victorville, CA FULL_TIME
  • Job Description Mission of the Personal Lines Account Manager To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue grow...
  • 18 Days Ago

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Licensed Customer Service Representative
  • Clinton Alford-Farmers Insurance Agency
  • Victorville, CA FULL_TIME
  • Job DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Cust...
  • 18 Days Ago

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Customer service representative
  • Planet Fitness
  • Coachella, CA FULL_TIME
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective m...
  • 18 Days Ago

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Customer Service Representative
  • ESRI, Inc.
  • Redlands, CA OTHER
  • Overview Use your passion for helping customers in this challenging and rewarding position where you will play a crucial role in Esri’s success. You will have the opportunity to build relationships wi...
  • 19 Days Ago

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0 Customer Retention Representative jobs found in Victorville, CA area

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FT Customer Support - Work From Home>
  • Distru
  • Apple Valley, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/27/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • San Bernardino, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/27/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Rancho Cucamonga, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/26/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Rialto, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/25/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Bloomington, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/25/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Colton, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Upland, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Ontario, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

Victorville is a city located in the Victor Valley of southwestern San Bernardino County, California. Its estimated population as of July 1, 2013 was 121,096. Victorville is located at the southwestern edge of the Mojave Desert, 85 miles (137 km) northeast of Los Angeles, 32 miles (51 km) south of Barstow, 48 miles (77 km) east of Palmdale, and 37 miles (60 km) north of San Bernardino through the Cajon Pass on Interstate 15. Victorville is the location of offices of the "Mojave Desert Branch" of the San Bernardino County government. Victorville is bordered by Apple Valley on the east, Hesperia...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$36,613 to $47,338
Victorville, California area prices
were up 3.0% from a year ago

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