Customer Retention Representative jobs in Ventura, CA

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer Service Representative
  • August Roofing and Solar
  • Simi Valley, CA FULL_TIME
  • Join the August Roofing and Solar Team as a Customer Service Representative!


    Are you a friendly, energetic, and motivated individual who enjoys providing excellent customer service and building relationships with clients? August Roofing and Solar is seeking for a highly organized, friendly and caring Customer Service Representative to join our team in Simi Valley.


    August Roofing and Solar is on a mission to redefine professionalism in the Construction industry. With headquarters in Simi Valley, we provide premium roofing and solar solutions from West Los Angeles, across Ventura County to Santa Barbara. Founded in 1991 as a way to revolutionize how the construction industry operates, we are customer-driven, professional, and strive to give our customers peace of mind. We are humble and hardworking, work smart and take pride in our work.


    Role Summary

    As one of the first points of contact for visitors, clients, and customers, you will be responsible for managing the front desk, warranty calls, and being the first person to try and solve customer questions, concerns or challenges. This is a full-time hourly position reporting to our Director of Operations. The schedule is Monday through Friday from 8:00 AM to 5:00 PM


    Key Responsibilities:

    Greet and direct visitors, clients, and customers at the front desk!

    Answer calls, providing customer service support ensuring all customer needs are met.

    Responsible for the warranty call process partnering with our Construction department to ensure warranty calls are scheduled and completed.

    Take responsibility for accurate entry of customer information in CRM.

    Document all communication with customers in our CRM.

    Organize and maintain a clean, organized, and professional front desk area

    Order office supplies

    Stay current on industry news, products, and competition to effectively offer company products and services

    Support our Sales Admin in scheduling appointments for sales representatives and follow up on leads generated by various sources

    Provide administrative support as needed.


    Benefits

    Medical Insurance Coverage (HealthNet and Kaiser)

    100% Company Paid Dental, Vision and a $15,000 Life insurance policy

    401K and voluntary Aflac insurance options

    Paid Time Off: Holidays, Vacation, Sick days

    Compensation $37,440 to $41,600 per year DOE


    Requirements

    High school diploma or equivalent

    2 years of experience in a receptionist, customer service, or sales role

    Excellent communication, and interpersonal skills

    Strong organizational, time-management skills and able to perform in a fast pace environment.

    Experience using a customer relationship management (CRM) system

    Ability to work independently or as part of a team with a positive attitude

    Proficient in Microsoft Office and other computer applications


    If you have a passion for customer service, and helping to create a better future, we encourage you to apply today and become a part of our team!


    For more information about our company, please visit our web site at http://www.augustroofing.com/. We are an equal opportunity employer.

    August Roofing Inc. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Oxnard, CA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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Customer service representative
  • Business Development Firm
  • Ventura, CA FULL_TIME
  • We are looking to fill both full-time Customer Service positions on our entry-level team immediately. This position is based IN OFFICE. We are looking for customer service focused individuals that are...
  • 22 Days Ago

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Customer Service Representative
  • Liberty Military Housing
  • Point, CA FULL_TIME
  • Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-main...
  • 23 Days Ago

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Customer Service Sales Representative
  • istaffpros
  • Oxnard, CA FULL_TIME
  • Summary: We’re seeking an ambitious, hardworking and friendly Customer Service Sales Representative to be part of our growing team! The Weiser Agency prides themselves in providing top level customer ...
  • 24 Days Ago

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Customer Service Representative
  • Dickinson Arms
  • Moorpark, CA FULL_TIME
  • Job Summary: As a Customer Service Representative, you will be responsible for providing exceptional customer service via email and phone. Your main objective will be to ensure customer satisfaction b...
  • Just Posted

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0 Customer Retention Representative jobs found in Ventura, CA area

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Patient Access Representative I/II
  • Ventura County, CA
  • Ventura, CA
  • Salary : $35,088.46 - $51,261.30 Annually Location : throughout Ventura County, CA Job Type: Various Job Number: 1328HCA...
  • 3/28/2024 12:00:00 AM

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Retail Salesperson
  • Bridgestone America, Inc.
  • Oxnard, CA
  • **Retail Salesperson** Employee: Regular : Full time Location: Oxnard , CA Team: Retail : 2021_33565 Zip Code: 93033 Pos...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative
  • AppFolio Inc.
  • Santa Barbara, CA
  • ** Customer Care Representative** Customer Care Santa Barbara, California **Description** **Hi, Were AppFolio.** Were in...
  • 3/27/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Oxnard, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/26/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Moorpark, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/26/2024 12:00:00 AM

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Customer Success Representative
  • Platform Accounting Group
  • Santa Barbara, CA
  • Job Description Job Description Due to continuing growth our team is looking to bring on a Customer Success Representati...
  • 3/25/2024 12:00:00 AM

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Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service
  • Ventura County
  • Ventura, CA
  • Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service Print (https://www.governmentjobs.com/c...
  • 3/24/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Lompoc, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

Ventura is located northwest of Los Angeles on the California coast. The western portion of the city stretches north along the Ventura River and is characterized by a narrow valley with steeply sloped areas along both sides. The steep slopes of the Ventura foothills abut the northern portion of the community. Much of the eastern portion is on a relatively flat alluvial coastal plain lying along the western edge of the Oxnard Plain. The Santa Clara River forms the city's southerly boundary with the city limits reaching up to the beginning of the Santa Clara River Valley at the historic communit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$36,987 to $47,821
Ventura, California area prices
were up 2.5% from a year ago

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