Customer Retention Representative jobs in Texas

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer Retention Representative
  • Globe Life Inc.
  • Mc Kinney, TX FULL_TIME


  • Customer Retention Representative

    Primary Duties & Responsibilities



    About the Company



    About the Job

    Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position.

    Primary Duties:

    • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
    • Answering questions regarding coverage, premium and other policy information
    • Composing business letters, communicating effectively through written and verbal communication
    • Working independently and making judgment decisions is required
    • Making outbound calls to existing policyholders to collect delinquent premium payments
    • Reselling the benefits of our policies and providing excellent customer service
    • Using various sales techniques to help increase the retention of our policyholders
    • Recording policyholder information for reporting and transactional purposes
    • Extensive telephone contact and appropriate telephone skills are required
    • Discretion and tact must be used in providing service to customers
    • Discretion and tact must be used in providing service to customer
    • Monday to Friday schedules, no weekends
    • Additional production incentive pay after training period
    • Site closed -Thanksgiving and Christmas
    • Bilingual (Spanish) hourly pay differential

    Working Conditions/Physical Requirements:

    • Heavy phone and PC usage
    • Sitting for extended periods of time
    • Reaches above shoulder level
    • Some overtime may be required



    Required Skills

    • Excellent verbal and written communication skills
    • Ability to solve complex policyholder issues with a positive attitude
    • Ability to work in a fast-paced environment and work well under pressure
    • Knowledge of life and/or health insurance terminology preferred
    • Basic Microsoft Excel skills required


    Required Knowledge & Experience

    • High school diploma or equivalent. Some college preferred.
    • Experience in a call center environment preferred
    • Some insurance and/or sales experience preferred


    About the Company:
    Globe Life Inc.



  • 22 Days Ago

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Customer Retention and Sales Representative
  • Focus Services
  • Beaumont, TX FULL_TIME
  • Want to work for an AWESOME company with AWESOME staff and AWESOME benefits? Well Focus is your place! EARN $13.00 Bonus!! earn $1.00 - $2.00 more per hour in hourly bonus, as well as sales bonus and ...
  • 24 Days Ago

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Customer Service Representative
  • Customer Contact Services
  • Corpus Christi, TX FULL_TIME
  • Position Description: Customer Contact Service, CCS, is seeking dedicated, friendly and energetic Customer Service Representatives to join our team! CCS is a answering service that has provided busine...
  • 1 Day Ago

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Retention representative
  • DISH
  • El Paso, TX FULL_TIME
  • Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand pr...
  • 26 Days Ago

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Customer Retention Specialist (REMOTE)
  • Feyer&Associates
  • TX, TX FULL_TIME
  • We are looking for a motivated and empathetic Remote Customer Retention Specialist to join our team. As a Customer Retention Specialist, you will be responsible for ensuring exceptional customer satis...
  • 19 Days Ago

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Customer Retention Specialist
  • D&M Auto Leasing
  • Addison, TX FULL_TIME
  • FourStars Finance was established in 2010 and is an affiliate of D&M Auto Leasing. The company partners with banks, credit unions, and captive funding sources to provide financing options and serve th...
  • 20 Days Ago

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Bilingual Customer Retention Representative - Remote
  • PREMIER
  • Sioux Falls, SD
  • Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/...
  • 3/29/2024 12:00:00 AM

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Entegral Customer Retention Representative - Remote
  • Enterprise Holdings
  • Madison, WI
  • Overview: Entegral is seeking a motivated, adaptable, career-minded teammate to utilize their skill set in a thriving ag...
  • 3/28/2024 12:00:00 AM

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Commercial Retention Representative
  • Vyve Broadband
  • Statesboro, GA
  • Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in...
  • 3/28/2024 12:00:00 AM

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Inbound Commercial Sales & Retention Rep - Located in Chillicothe, IL
  • Mediacom Communications Corporation
  • Chillicothe, IL
  • Located in Chillicothe, IL Position: Inbound Commercial Sales & Retention Representative Who we are: Since 1995, Mediaco...
  • 3/27/2024 12:00:00 AM

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Call Center Sales Retention Representative
  • Spectrum
  • Austin, TX
  • Good at finding solutions? Calm under pressure? You might be the perfect fit to help our customers! As a Call Center Sal...
  • 3/27/2024 12:00:00 AM

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CALL CENTER SALES RETENTION REPRESENTATIVE
  • Spectrum
  • Austin, TX
  • Job Description Job Description At a Glance: During training, our agents earn an average of $20.00 per hour, which inclu...
  • 3/27/2024 12:00:00 AM

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CALL CENTER SALES RETENTION REP - $18 PER HOUR PLUS COMMISSION
  • Spectrum
  • Lake Mary, FL
  • Job Description Job Description Our agents earn an hourly base pay of $18.00 along with lucrative commission and incenti...
  • 3/26/2024 12:00:00 AM

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CALL CENTER SALES BUSINESS RETENTION REP (BILINGUAL SPANISH)
  • Spectrum
  • Charlotte, NC
  • Job Description Job Description Our agents earn an hourly base pay of $18.00 along with lucrative commission and incenti...
  • 3/25/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$33,916 to $43,851

Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019