Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Customer Retention Specialist
Do you care about improving other people’s lives? Do you want to work for a company whose vision is as genuine as our employees? A company whose shared responsibility is to Add More Value To People’s Lives Than They Have Ever Received From Anyone Else?
LifeStyle Home Furnishings has been serving the community for over 25 years, and our unique specialty retail offering of furniture, appliances, and electronics has helped thousands of loyal customers achieve their dreams.
We’re looking for an experienced & knowledgeable Customer Retention Specialist who shares our passion for customer service. The kind of customer service that creates lifelong relationships with our customers. If you’re truly interested in helping others, come join a culture that supports you personally and professionally, and demonstrates that commitment every day through our actions and behaviors.
Position Description & Requirements:
LifeStyle Home Furnishings Customer Retention Specialists create an engaging and focused customer experience. This translates into helping our customers achieve ownership of the merchandise they have on lease. As the expert on LifeStyle Home Furnishings financial offerings, you’ll supply our customers with financial solutions that fit their needs and gives them credit for who they are. You will oversee a financial portfolio that requires attention to detail and excellent problem solving skills. Our Customer Retention Specialists reinforce our Brand Promise of providing “Simply....A Better Experience”.
The successful Customer Retention Specialist exhibits the following characteristics:
Every LifeStyle Home Furnishings Customer Retention Specialist we hire possesses the following Core Values:
Full Time Position Benefits:
If this describes you and the type of company you want to work for, apply online @ www.ShopLifeStyleNow.com/careers and attach your resume, or apply in person at one of our store locations. Please visit our website www.ShopLifeStyleNow.com/locations for addresses, maps, and directions to our locations. We are an equal opportunity employer and provide a drug free working environment.
A valid driver’s license is required.
Job Type: Full-time
Pay: $31,000.00 - $35,000.00 per year
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Work Location: In person
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