Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
We are looking for a licensed Commercial Customer Service Representative to join our insurance agency's customer service Solutions team! As the CSR of our Solutions team you'll be responsible for handling day to day service needs of our clients that need a licensed and knowledgeable representative. You will work directly with our Account Executives to support our clients with their audits, claims, mid-term policy changes, and similar policy servicing needs.
Our team is all about utilizing everyone's expertise properly so we can provide the best service possible to our clients. Our Account Executives aim to provide white glove service to our clients so our CSR supports them in their tasks and provides a licensed rep's expertise to our assistants in the Solutions team.
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