Customer Retention Representative jobs in Oklahoma
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Customer Retention Representative
- Cox Communications
-
Mustang, OK
FULL_TIME
-
Mustang, OK, United States
19936_R202440699-97d812979f7a40e245e5827a24d465ed
Cox Communications
Job Description
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.
Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services.
If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative
The Customer Retention Representative is a full-time position currently working in the office. Upon completion of training and ramp-up period, there is a possibility to have flexible hybrid / work from home options long-term, based on business needs. This is a highly consultative sales opportunity . Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $51,558. This reflects the fulltime hourly base rate of at least $15.00 and target commission is $1,700 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings.
You must live within the area of Oklahoma City, Ok and be willing to train and work in the call center after graduation.
What You'll Do- You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us
- You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
- Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
- You'll upsell, cross-sell, and work to retain every customer with whom you interact
- You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
- You'll use our customer database to tailor solutions and help customers understand their billing
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum- High school diploma, GED, or relevant work experience
- Effective communication skills
- Excellent computer skills
- Demonstrated ability to multi-task
- Excellent interpersonal skills to work effectively with teams
- Excellent ability to persuade others through indirect influence
- Ability to seek out opportunities and take initiative with little or no direction
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment
- Ability to establish customer relationships in a fast-paced environment
Preferred- Experience in the telecommunications industry
- 1 years in a sales quota or retention environment
- 2 years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
USD 12.50 - 18.75 per hour
Compensation:
Hourly pay rate is $12.50 - $18.75/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $20,400.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. - 16 Days Ago
Customer Retention Representative
- Cox Communications
-
Oklahoma, OK
FULL_TIME
- Job Description Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships th...
- 23 Days Ago
Customer Retention Specialist
- Hometown Insurance - Keith Tew Agency
-
Owasso, OK
FULL_TIME
- Are We the Right Fit For You? Career Development Advancement Opportunities Want to Learn More About the Job? Keith Tew is the highest rated and most reviewed Insurance Agent in Owasso. We shop policie...
- 2 Months Ago
Retention Sales Representative-Call Center
- Vyve Broadband
-
Shawnee, OK
FULL_TIME
- Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an ...
- 1 Month Ago
Cable TV Field Services: Customer Retention / Equipment Collection
- RCH
-
Oklahoma, OK
PART_TIME,FULL_TIME
- Job Description:The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to servi...
- 20 Days Ago
Customer Representative
- Courtesy Loans of Oklahoma, LLC
-
Miami, OK
FULL_TIME
- Description Regional finance company looking for positive, energetic, team player to join our company.Duties include---customer service, collections, and loan underwriting.Candidate must have attentio...
- 4 Days Ago
Customer Retention Representative jobs at Popular Companies
Customer Retention Representative -100% Remote
- Frontdoor, Inc.
-
Nashville, TN
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the pare...
- 4/15/2024 12:00:00 AM
Customer Retention Representative -100% Remote
- Frontdoor, Inc.
-
Des Moines, IA
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the pare...
- 4/15/2024 12:00:00 AM
Customer Retention Representative -100% Remote
- Frontdoor, Inc.
-
Montgomery, AL
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the pare...
- 4/15/2024 12:00:00 AM
Bilingual Customer Retention Representative - Remote
- PREMIER
-
Watertown, SD
- Location: Watertown, SD Shift: Evenings, Weekends Job Status: Full-Time Pay: $15.00-$17.50/hour starting, additional mon...
- 4/13/2024 12:00:00 AM
Customer Retention Representative -100% Remote
- Frontdoor, Inc.
-
Lansing, MI
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the pare...
- 4/11/2024 12:00:00 AM
Retention Representative
- DISH
-
Cushing, OK
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
- 4/11/2024 12:00:00 AM
Retention Representative
- Hiring Now!
-
Tulsa, OK
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
- 4/11/2024 12:00:00 AM
Retention Representative
- Hiring Now!
-
Okmulgee, OK
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
- 4/11/2024 12:00:00 AM
About Oklahoma
Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$32,016 to $41,391
Most Popular Cities in Oklahoma for Customer Retention Representative Jobs
What does a Customer Retention Representative do?
Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019