Customer Retention Representative jobs in New York

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Manager, Customer Retention
  • Optimum
  • Bronx, NY FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!


    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.


    If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!


    We are Optimum!

    Job Summary

    The Manager, BPO Management is directly responsible for developing and leading/overseeing the operations of inbound call campaigns, strategies, procedures and processes for all third-party vendors providing services for Altice USA. This role will ensure that quality, compliance, and cost- effectiveness of work delivered via third party vendors meets Altice USA’s performance and quality expectations.

    Responsibilities

    • Builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectiveness.
    • Manages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continuous improvement on KPI and customer experience.
    • Develops and implements strategies that generate incremental sales and revenue as well as customer relationship retention
    • Proven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management
    • Works closely with senior leadership in the development of call plans, performance expectations and KPI management.
    • Staffing capacity planning to budget and forecast to ensure meet service level targets.
    • Tracking and implementation of BPO contract compliance and Invoicing activities.
    • All other duties assigned

    Qualifications

    • Bachelor’s degree with focus on sales, marketing, communications or related business experience
    • Strong sales operational expertise with a minimum of 4 years in sales/marketing
    • Minimum 4 years proven success in sales management role required, with at least 3 years managing a large telemarketing/call center environment
    • 4 years in sales in cable/telecommunications industry with strong understanding of competitive landscape
    • Ability to travel more than 50% of the time and successfully lead and inspire a virtual sales and retention force
    • Demonstrated ability to analyze problems, probe facts, identify and question assumptions and find creative and effective solutions to meet business goals without comprising customer satisfaction
    • Enthusiastic leader with skill and experience creating an energetic and high performing sales culture
    • Can build presentations appropriate for executive audiences and present the story behind the data
    • A strong collaborator and influencer in cross functional and interdependent teams
    • Ability to work in a fast paced environment under tight deadliness
    • Challenges the status quo to identify areas for improvement, efficiency and effectiveness

    At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.


    If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.


    All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.


    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.


    Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


    This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.


    Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

  • 23 Days Ago

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Manager, Customer Retention
  • Altice USA
  • Bronx, NY FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic pro...
  • 23 Days Ago

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Customer Retention Specialist
  • Liberty Home Guard
  • Brooklyn, NY FULL_TIME
  • Liberty Home Guard is seeking a retention specialist who has a passion for Customer Service and Sales to join us in helping educate our customers on the value of our service. We welcome candidates wit...
  • 11 Days Ago

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Customer Retention Manager
  • First Student
  • Buffalo, NY FULL_TIME
  • CUSTOMER RETENTION MANAGER (REMOTE) Base Salary: $90,000 - $110,000 Coverage Area: Mid-Atlantic & New York 50% travel is required. First things First: Who are we? Twice the size of our next largest co...
  • 1 Month Ago

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Bilingual Retention Field Representative
  • JobRapido
  • york, NY FULL_TIME
  • You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offeri...
  • 9 Days Ago

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Member Retention Representative
  • VNS Health
  • Manhattan, NY FULL_TIME
  • OverviewPerforms outreach to identified new and existing members to help navigate positive experiences with the Health Plan and ensure member satisfaction to minimize rapid disenrollments. Advocates w...
  • 1 Month Ago

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Customer Retention Representative
  • Catalyst Career Group
  • Phoenix, AZ
  • Job Description Job Description Cox Communications is committed to creating meaningful moments of human connection throu...
  • 4/24/2024 12:00:00 AM

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Bilingual Customer Retention Representative - Remote
  • PREMIER
  • Watertown, SD
  • Location: Watertown, SD Shift: Evenings, Weekends Job Status: Full-Time Pay: $15.00-$17.50/hour starting, additional mon...
  • 4/23/2024 12:00:00 AM

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Bilingual Customer Retention Representative - Remote
  • PREMIER
  • Sioux Falls, SD
  • Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/...
  • 4/23/2024 12:00:00 AM

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Retention Representative
  • Hiring Now!
  • Muskogee, OK
  • Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our b...
  • 4/23/2024 12:00:00 AM

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Customer Retention Representative
  • Globe Life Inc.
  • McKinney, TX
  • Customer Retention Representative Primary Duties & Responsibilities About the Company About the Job Globe Life Inc. has ...
  • 4/22/2024 12:00:00 AM

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Part-Time - Customer Retention Representative
  • Globe Life Inc.
  • McKinney, TX
  • Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is res...
  • 4/22/2024 12:00:00 AM

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Customer Retention Representative
  • Globe Life Family of Companies
  • Mckinney, TX
  • Job Description About the Company About the Job Globe Life Inc. has immediate openings available for full-time Customer ...
  • 4/22/2024 12:00:00 AM

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Customer Service Retention Representative
  • JobRialto
  • Charleston, WV
  • Job Description ESSENTIAL FUNCTIONS Duties include, but are not limited to: Promoting and/saving products and services P...
  • 4/22/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$36,896 to $47,700

Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019