Customer Retention Representative jobs in New Jersey
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Customer service representative
- American Customer Care
-
Bergen, NJ
FULL_TIME
-
RESPONSIBILITIES :
- Handle customer inquiries and complaints
- Provide information about products and services
- Troubleshoot and resolve product / service issues and concerns
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Work in one or multiple queues / skill sets over various customer service platforms (email, telephone, social media, etc.)
- Handle numerous customer inquiries promptly, accurately and efficiently
TRAINING :
- Product training (Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
- Systems training (How to use CRM and ACD Tools)
- On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
- On-line training
Last updated : 2024-03-26
- 27 Days Ago
Retention Representative
- DISH
-
Roseland, NJ
FULL_TIME
- Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand p...
- 1 Month Ago
Customer Retention Specialist
- Slice Merchant Services
-
Edison, NJ
FULL_TIME
- Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions t...
- 21 Days Ago
Customer Retention Specialist
- Slice Merchant Services
-
Old Bridge, NJ
FULL_TIME
- Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions t...
- 22 Days Ago
Customer Retention Specialist
- Slice Merchant Services
-
Monroe, NJ
FULL_TIME
- Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions t...
- 22 Days Ago
Customer Retention Specialist
- Slice Merchant Services
-
Falls, NJ
FULL_TIME
- Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions t...
- 22 Days Ago
Customer Retention Representative jobs at Popular Companies
Customer Retention Representative -100% Remote
- Frontdoor, Inc.
-
Des Moines, IA
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the pare...
- 4/25/2024 12:00:00 AM
Customer Retention Representative -100% Remote
- Frontdoor, Inc.
-
Montgomery, AL
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the pare...
- 4/25/2024 12:00:00 AM
Customer Retention Representative -100% Remote
- Frontdoor, Inc.
-
Indianapolis, IN
- Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the pare...
- 4/25/2024 12:00:00 AM
Customer Retention Representative
- Catalyst Career Group
-
Phoenix, AZ
- Job Description Job Description Cox Communications is committed to creating meaningful moments of human connection throu...
- 4/24/2024 12:00:00 AM
Bilingual Customer Retention Representative - Remote
- PREMIER
-
Watertown, SD
- Location: Watertown, SD Shift: Evenings, Weekends Job Status: Full-Time Pay: $15.00-$17.50/hour starting, additional mon...
- 4/23/2024 12:00:00 AM
Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Customer Retention Representative Primary Duties & Responsibilities About the Company About the Job Globe Life Inc. has ...
- 4/22/2024 12:00:00 AM
Part-Time - Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is res...
- 4/22/2024 12:00:00 AM
Customer Retention Representative
- Globe Life Family of Companies
-
Mckinney, TX
- Job Description About the Company About the Job Globe Life Inc. has immediate openings available for full-time Customer ...
- 4/22/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$37,934 to $49,042
Most Popular Cities in New Jersey for Customer Retention Representative Jobs
What does a Customer Retention Representative do?
Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019