Customer Retention Representative jobs in North Carolina

In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable:

Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems:

• Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Mac IOS 12 or newer 

What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

What if I am using a Windows Insider version of Windows?

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?

A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

What antivirus protection do I need?

You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

Web Browser:

Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

Processor:

Random Access Memory (RAM):

• 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

Internal Storage:

You must have enough free space available to both install needed systems and run these systems effectively.

Display/Monitor:

Minimum Optimal Screen Resolution:

• 1920x1080

Devices and peripherals needed:

• External mouse* (wired preferred)
• Keyboard (wired preferred)
• Webcam (will be utilized for Training and meetings) 
• USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
  • “Unified Communications” type headset
  • “Gaming” headsets if they meet requirements
  • We highly recommend you have the following headsets for best results during your employment. 
    • Plantronics Blackwire 3210/3220
    • Jabra Evolve 20 UC
    • Other recommendations will be included in the system requirements documentation provided later in the process
  • Headset models NOT supported
    • MPOW 
    • Cyber Acoustics
    • Logitech H390 (with windows 11 based computers) 
    • NUBOW

*We do not recommend using built-in laptop trackpads