Customer Retention Representative jobs in Monterey, CA

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer Experience Representative
  • S&P Global
  • Monterey, CA OTHER
  • About the Role:
    Grade Level (for internal use): 07
    S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

    S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility.

    Position location: Hybrid to Camarillo, CA or possibly remote.

    S&P Global Mobility and Market Scan partnership

    The Impact:
    The Customer Experience Representative handles support requests from our clients; responsible for providing a high level of customer service while walking customers through the process of achieving their goals with the software, whether the problem relates to a user error, a bug or something else entirely. The CER is also be responsible for communicating with our design and programming staff about suspected software problems. The successful candidate can find success at S&P Global both on this team and a broader career path. This is a terrific role to get your foot in the door with a global organization that supports career development and provides the resources for you to be successfu

    Responsibilities:
    • Walk customers through the process of installing the software on their machines and starting up the program for the first time
    • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
    • Send technical documentation to customers who have lost or misplaced theirs
    • Refer difficult cases to a senior analyst or support tech
    • Assume remote control over customers’ computers when necessary to resolve problems
    • Make hardware recommendations for customers whose machines cannot support the software
    • Participate in the after-hours support rotation in order to provide support for our customers working hours.
    What We’re Looking For:
    • Emphasis on a high level of customer service skills. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role desired.
    • Hands-on experience with Windows environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications, help desk software, JSON, HTML, SQL, And Java Script
    Compensation/Benefits Information (This section is only applicable to US candidates):

    S&P Global states that the anticipated base salary range for this position is $36,700 to $52,600. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

    In addition to base compensation, this role is eligible for an annual incentive plan.

    This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .

    About S&P Global Mobility
    At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
    For more information, visit www.spglobal.com/mobility .

    What’s In It For You?

    Our Purpose:
    Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

    Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

    Our People:
    We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

    From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

    Our Values:
    Integrity, Discovery, Partnership

    At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

    Benefits:
    We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

    Our benefits include:
    Health & Wellness: Health care coverage designed for the mind and body.

    Flexible Downtime: Generous time off helps keep you energized for your time on.

    Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

    Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

    Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

    Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
    For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

    Diversity, Equity, and Inclusion at S&P Global:
    At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

    -----------------------------------------------------------

    Equal Opportunity Employer
    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

    If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

    US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

    ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

    Job ID: 298445
    Posted On: 2024-03-01
    Location: Monterey, California, United States
  • 4 Days Ago

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Billing Customer Service Representative
  • Doctors on Duty
  • Monterey, CA FULL_TIME
  • Cypress Healthcare Partners is the Physician Practice Management group that supports Doctors on Duty, Salinas Valley Medical Clinic, Montage Medical Group, and many more. We are now hiring a full-time...
  • 10 Days Ago

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Customer Service Representative
  • DK Turbines
  • Hollister, CA FULL_TIME
  • Job Description: Primary Responsibility: Respond to customer telephone inquiries, provide prompt and courteous customer service. Problem-solve with customers and serve as a point of contact for custom...
  • 27 Days Ago

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Customer Service Representative
  • Molly Maid of Monterey County
  • Salinas, CA PART_TIME
  • As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifyin...
  • Just Posted

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Director of Outreach and Retention
  • Monterey Peninsula College
  • Monterey, CA FULL_TIME
  • Monterey Peninsula College Director of Outreach and Retention Salary: $7,896.00 - $8,540.00 Monthly Job Type: Job Number: 2021-00069 Closing: 4/22/2022 11:59 PM Pacific Location: Monterey, CA Division...
  • 10 Days Ago

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Representative I - Customer Service Rep
  • NTT DATA
  • by, CA FULL_TIME
  • Job Description The contract would run from 9/11/2023 - 12/30/2023. Training hours are from 9:00 am to 5:30 pm ET and last approximately 3 weeks. We are hiring 12 temps and will be assigning schedules...
  • 10 Days Ago

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0 Customer Retention Representative jobs found in Monterey, CA area

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FT Customer Support - Work From Home>
  • Distru
  • Hollister, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/29/2024 12:00:00 AM

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Client Service Representative
  • Gentiva Personal Care
  • Monterey, CA
  • Our Company: Victorian Personal Home Care is a member of the Gentiva family - an industry leader in hospice, palliative,...
  • 3/28/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Santa Cruz, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/28/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Los Gatos, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/26/2024 12:00:00 AM

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Muffin Break - Baker and Barista Executives
  • St Davids Cardiff
  • Hollister, CA
  • **Muffin Break - Baker and Barista Executives** **Closing Date: 28/02/2022** **Minimum one years experience required.** ...
  • 3/26/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Seaside, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/25/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$38,309 to $49,531
Monterey, California area prices
were up 2.5% from a year ago

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