Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
SUMMARY
The City of Saco is looking for a friendly and detail-oriented Customer Service Assistant to help the Tax Collector and Finance Director with tasks on a regular basis. This position is responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every phone inquiry. Main duties including performing administrative work requiring analytical skills, independent judgment, knowledge of programs, policies, procedures, and regulations.
ESSENTIAL DUTIES & RESPONSIBILITIES
BENEFITS: