Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
At Schneller Knochelmann Plumbing, Heating & Air, or mission is to provide superior plumbing, heating, and air services by offering customers the very best solutions to their problems. Build a world renowned team through education and recognition.
Job Summary:
We re looking for exceptional customer service representatives to help us achieve booked appointment goals and do whatever is necessary to promote outstanding customer satisfaction.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth.
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