Customer Retention Representative jobs in Idaho

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Technical Service Representative
  • Customer Engineering Services (CES) -cesservice
  • Banks, ID FULL_TIME
  • Job Description

    Job Description

    Join Our Team Today

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work


    What You'll Do...

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday

    The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You'll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day


    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you'll be an important part of what works which includes:

    • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
    • Installing and removing equipment
    • Technical and Mechanical Troubleshooting
    • Installing equipment modifications as needed
    • Working closely with and developing strong business relationships with the customer and client personnel
    • Conducting informal operator training as needed to improve machine performance
    • Completing all required reporting procedures related to the maintenance and repair of the equipment
    • Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
    • Using good business judgment in your daily operations to minimize operational expenses
    • Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.



    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in diagnosing and repairing equipment failures preferred
    • Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to work independently and as a team
    • Ability to perform timely and accurate reporting
    • Ability to work unplanned extended workdays based on business needs
    • Ability to work with mobile devices ie: smartphones

    Requirements

    • High School Diploma or General Education Degree (GED)
    • Technical school courses OR 3-5 years experience with servicing equipment (a plus)
    • Understanding of mechanical operations, computers/software, and hands-on break/fix repair
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
    • Maintain professional appearance based on Company policy
    • Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.


    Benefits

    Benefits and Perks

    Our programs are designed to keep your work/life balance in check.

    • Paid Time Off which includes vacation, sick time, and paid national holidays
    • Comprehensive insurance offerings including Health, Dental, and Vision
    • Company Paid Short Term/Long Term disability
    • Company Paid Life Insurance Policy
    • Plan for your future with our 401(k) plan and take advantage of company matching
    • Competitive Salary
    • Company vehicle provided
    • Company provided Tool Kit, Cell Phone, and Laptop
    • Company Credit Card

  • 1 Day Ago

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Customer Representative
  • HiEmployment
  • Boise, ID FULL_TIME
  • We are seeking a Customer Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Ha...
  • 2 Days Ago

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Retention specialist
  • Varsity Tutors organic
  • Boise, ID FULL_TIME
  • Overview : Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and in...
  • 1 Month Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Spirit Lake, ID FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 18 Days Ago

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Customer Service Representative $15+
  • Worksteer
  • Boise, ID FULL_TIME
  • WorkSteer is hiring Customer Service Representatives! Pay: $15 Hours: 8-5pm Job Description: We are looking to hire a CSR with at least 2 years of experience. your daily tasks will include recruitment...
  • 18 Days Ago

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Customer Account Representative
  • Nissha Medical Technologies
  • Sandpoint, ID FULL_TIME
  • This position is responsible for the control of all formal documentation used in the Account Management Department and general control of all Account Management related files. Coordinates general offi...
  • 18 Days Ago

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Entegral Customer Retention Representative - Remote
  • Enterprise Holdings
  • Madison, WI
  • Overview: Entegral is seeking a motivated, adaptable, career-minded teammate to utilize their skill set in a thriving ag...
  • 3/28/2024 12:00:00 AM

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Commercial Retention Representative
  • Vyve Broadband
  • Statesboro, GA
  • Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in...
  • 3/28/2024 12:00:00 AM

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Inbound Commercial Sales & Retention Rep - Located in Chillicothe, IL
  • Mediacom Communications Corporation
  • Chillicothe, IL
  • Located in Chillicothe, IL Position: Inbound Commercial Sales & Retention Representative Who we are: Since 1995, Mediaco...
  • 3/27/2024 12:00:00 AM

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Call Center Sales Retention Representative
  • Spectrum
  • Austin, TX
  • Good at finding solutions? Calm under pressure? You might be the perfect fit to help our customers! As a Call Center Sal...
  • 3/27/2024 12:00:00 AM

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CALL CENTER SALES BUSINESS RETENTION REP (BILINGUAL SPANISH)
  • Spectrum
  • Charlotte, NC
  • Job Description Job Description Our agents earn an hourly base pay of $18.00 along with lucrative commission and incenti...
  • 3/25/2024 12:00:00 AM

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Bilingual Customer Retention Representative - Remote
  • PREMIER
  • North Sioux City, SD
  • Location: Dakota Dunes, SD Shift: Evenings, Weekends Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/hour startin...
  • 3/24/2024 12:00:00 AM

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Bilingual Customer Retention Representative - Remote
  • PREMIER
  • Sioux Falls, SD
  • Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/...
  • 3/24/2024 12:00:00 AM

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Retention Representative
  • DISH
  • Roseland, NJ
  • Company Summary: DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our ...
  • 3/24/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$32,034 to $41,418

Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
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Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019