Customer Retention Representative jobs in Iowa

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer Retention Representative -100% Remote
  • Frontdoor
  • Des Moines, IA OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary: * *

    As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.

    Responsibilities: * *

    • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).

    • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.

    • Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.

    • Communicates and reinforces the value and benefits of products and services to customers.

    • Analyzes customer product and/or service plans to determine potential price concessions.

    • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.

    • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).

    • Tracks customer feedback and provides to management.

    • May assume other duties as applied.

    #INCSC

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  High school diploma or general education degree (GED) required

    Minimum Experience required: 3 years of customer service experience and/or training required

    Required Skills: *  *

    •  Must have internet access with minimum 4.6Mbps upload/download speeds

    • Customer service and conflict resolution skills

    • Written and verbal communication skills, including influencing and persuading

    • Knowledge of and ability to apply contractual terms and concepts

    • Knowledge of policies and procedures

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Analytical skills

    • Organizational and time management skills

    Preferred Skills: *  *

    •  Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.

    • Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.

    • Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.

    Other/State Specific

    Pay Transparency Blurb:

    This role pays $16.00 plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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    ID 2024-3370

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

  • 1 Month Ago

A
Customer service representative
  • American Customer Care
  • Dubuque, IA FULL_TIME
  • Job Description You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general...
  • Just Posted

C
Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 12 Days Ago

A
Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and service...
  • 1 Day Ago

A
Customer Retention Associate
  • Arona Home Essentials
  • Rapids, IA FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, ...
  • 1 Day Ago

A
Customer Retention Manager
  • Arona Home Essentials
  • Rapids, IA FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and service...
  • 1 Day Ago

E
Entegral Customer Retention Representative - Remote
  • Enterprise Holdings
  • Madison, WI
  • Overview: Entegral is seeking a motivated, adaptable, career-minded teammate to utilize their skill set in a thriving ag...
  • 3/28/2024 12:00:00 AM

V
Commercial Retention Representative
  • Vyve Broadband
  • Statesboro, GA
  • Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in...
  • 3/28/2024 12:00:00 AM

M
Inbound Commercial Sales & Retention Rep - Located in Chillicothe, IL
  • Mediacom Communications Corporation
  • Chillicothe, IL
  • Located in Chillicothe, IL Position: Inbound Commercial Sales & Retention Representative Who we are: Since 1995, Mediaco...
  • 3/27/2024 12:00:00 AM

S
Call Center Sales Retention Representative
  • Spectrum
  • Austin, TX
  • Good at finding solutions? Calm under pressure? You might be the perfect fit to help our customers! As a Call Center Sal...
  • 3/27/2024 12:00:00 AM

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CALL CENTER SALES BUSINESS RETENTION REP (BILINGUAL SPANISH)
  • Spectrum
  • Charlotte, NC
  • Job Description Job Description Our agents earn an hourly base pay of $18.00 along with lucrative commission and incenti...
  • 3/25/2024 12:00:00 AM

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Bilingual Customer Retention Representative - Remote
  • PREMIER
  • North Sioux City, SD
  • Location: Dakota Dunes, SD Shift: Evenings, Weekends Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/hour startin...
  • 3/24/2024 12:00:00 AM

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Bilingual Customer Retention Representative - Remote
  • PREMIER
  • Sioux Falls, SD
  • Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/...
  • 3/24/2024 12:00:00 AM

D
Retention Representative
  • DISH
  • Roseland, NJ
  • Company Summary: DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our ...
  • 3/24/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$33,019 to $42,691

Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019