Customer Retention Representative jobs in Greenwood, IN

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer Retention Representative -100% Remote
  • Frontdoor
  • Indianapolis, IN OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary: * *

    As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.

    Responsibilities: * *

    • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).

    • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.

    • Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.

    • Communicates and reinforces the value and benefits of products and services to customers.

    • Analyzes customer product and/or service plans to determine potential price concessions.

    • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.

    • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).

    • Tracks customer feedback and provides to management.

    • May assume other duties as applied.

    #INCSC

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  High school diploma or general education degree (GED) required

    Minimum Experience required: 3 years of customer service experience and/or training required

    Required Skills: *  *

    •  Must have internet access with minimum 4.6Mbps upload/download speeds

    • Customer service and conflict resolution skills

    • Written and verbal communication skills, including influencing and persuading

    • Knowledge of and ability to apply contractual terms and concepts

    • Knowledge of policies and procedures

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Analytical skills

    • Organizational and time management skills

    Preferred Skills: *  *

    •  Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.

    • Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.

    • Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.

    Other/State Specific

    Pay Transparency Blurb:

    This role pays $16.00 plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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    ID 2024-3370

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

  • 1 Month Ago

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Customer representative
  • Go See This World
  • Indianapolis, IN FULL_TIME
  • This is a remoteposition. Asa Remote Customer Travel Representative you will play a crucialrole in ensuring exceptional customer experiences buildingrelationships and driving sales within the travel i...
  • 1 Month Ago

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Customer Service Representative
  • Coors Remodeling Inc.
  • Lafayette, IN FULL_TIME
  • Coors Remodeling, Inc. has an opening for an outgoing and enthusiastic person to join our Lafayette, IN team as our new full- or part-time Customer Service Representative. This role is the face and vo...
  • 19 Days Ago

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Customer Experience Representative (REMOTE)
  • Phoenix Data Corporation Inc
  • Remote, IN FULL_TIME
  • Job SummaryWorking remote five days a week from your home office, Monday through Friday 8:00 to 5:00 EST with flexible start time and lunch time, with occasional backup support for the 10:00 to 7:00 E...
  • 19 Days Ago

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Customer Service Representative (FT)
  • PSC Industries
  • Indianapolis, IN FULL_TIME
  • Customer Service Representative – Indianapolis, INwww.pscindustries.comPSC Industries in Indianapolis, IN is offering an opportunity for a Customer Service Representative who is looking to drive their...
  • 19 Days Ago

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Customer Service Representative
  • Summers Plumbing Heating & Cooling - Noblesville
  • Fishers, IN FULL_TIME
  • WHY WORK FOR SUMMERS? Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote...
  • 19 Days Ago

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0 Customer Retention Representative jobs found in Greenwood, IN area

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FT Customer Support - Work From Home>
  • Distru
  • Mooresville, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/28/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Plainfield, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/28/2024 12:00:00 AM

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Head of Customer Success
  • PAXAFE
  • Indianapolis, IN
  • Who we are Our supply chain lacks visibility! Every Pharmaceutical supply chain, transportation and quality executive. A...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Brenntag
  • Indianapolis, IN
  • Stage Picture: brenntag_other_2.jpg JobTitle: Customer Service Representative Location: Indianapolis/Indiana/USA Employm...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative Indianapolis, USA
  • Brenntag Group
  • Indianapolis, IN
  • ** Customer Service Representative** Location: Indianapolis/Indiana/USA Employment type: Employee **Customer Service Rep...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Indianapolis, IN
  • > > **Customer Service Representative** **Lawrence , IN** **JOB ID: 7921** **JOB CATEGORY: Customer Service** **POSITION...
  • 3/27/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)
  • BMO Financial Group
  • Fishers, IN
  • **_The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and ...
  • 3/27/2024 12:00:00 AM

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Sr Client Support Representative (remote)
  • Broadridge Financial Solutions
  • Indianapolis, IN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/24/2024 12:00:00 AM

Greenwood is a city in Johnson County, Indiana, United States. The population was 49,791 at the 2010 Census, and increased to 56,545 in the Census 2016 estimates. Greenwood is located between Indiana State Road 37 and Interstate 65. The city shares a border with Indianapolis and is the most populous suburb in the southern portion of the Indianapolis Metropolitan Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$33,557 to $43,387
Greenwood, Indiana area prices
were up 1.3% from a year ago

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