Customer Retention Representative jobs in Coachella, CA

Join the leading beverage provider, Reyes Coca-Cola Bottling!

• Shift : Full Time, Weekend availability required, 1st shift
• Benefits : Medical, Dental, Vision, Retirement, PTO
• Local Routes available : Victorville and surrounding areas
• Hourly Pay Rate : $20.91 / hr -26.13 / hr plus incentives

If you enjoy our products, you’ll really enjoy being a part of our team!

Pay Transparency Statement :

This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary :

The Customer Growth Representative (CGR) is the primary contact for customers within their assigned territory. They are responsible for providing selling, order writing, providing merchandising service and growing business in assigned accounts.

The role is responsible for improving internal metrics scorecards and customer on-shelf availability. Additional responsibilities include ensuring customer satisfaction by both ordering products for customers within their territory and promoting our product portfolio by keeping beverage sections, displays, coolers and all points of availability properly stocked according to company standards.

This position may be assigned to various types of channels (i.e. Large Store, Small Store and Drug / Convenience.)

Position Responsibilities may include, but not limited to :

• Sell and execute promotions, secure placement of equipment and use point-of-sale materials to grow sales
• Maintain appropriate inventory levels, maintain company assets and point of sale, to ensure account meets Company merchandising standards, determine stores' product needs, place and transmit appropriate order in conjunction with existing geographic sales routes.
• Restock displays, sections, racks, coolers and shelves in an aligned manner with labels facing outward for purchase and consumption
• Build displays and other promotional items throughout the assigned store by moving, stacking and building items according to instruction and schedule made by supervisor and store general management
• Rotate products to ensure that stores follow a first in first out stocking system by removing and organizing product on shelves at the end of each location visit
• Maintain backrooms by organizing and consolidating back stock in a safely accessible way within the assigned loading dock area.

This is done each day with every assigned customer

• Communicate account activities to appropriate parties
• Transport, replace and maintain Point of Sale advertising as appropriate for account
• Other projects or duties as assigned

Required Skills and Experience :

• High school diploma or GED required
• 1 year of Sales or Merchandising experience
• Excellent communication skills
• Computer proficient (Word, PowerPoint and Excel)
• Ability to lift 50 pounds as needed
• Ability to perform essential functions with little or no supervision
• Ability to work weekends and holidays as directed by the business
• Valid driver’s license and driving record within MVR policy guideline
• This position must pass a post-offer background and drug test

Preferred Skills and Experience :

• Associates Degree
• Strong verbal and written communication skills

Physical Demands and Work Environment :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions.

Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

Last updated : 2024-03-26