Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Allow your career to flourish with our incomparable upbeat supportive team atmosphere!
We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do.
We strongly believe in the value of investing in our Customer Relations Representative team by creating a positive culture to train, develop, and motivate our Team, setting you up with the tools for professional success!
Are you?
Energetic
A go-getter
Quick on your feet
Friendly and outgoing
A team Player
Great with people
Customer Relations Representative Must :
Become an expert in product knowledge to provide solutions to customer questions and concerns
Gather and input customer order information
Develop effective questioning to determine customer needs and provide practical solutions
Remain professional, courteous, helpful, and sympathetic to customer needs at all times
Perform customer outreach and educate them on services and products
Work collectively with customer relations and management team to improve the customer experience and increase customer retainment
Raise issues of concern or problems to the attention of upper management
Perform other duties as assigned by management
Last updated : 2024-03-02
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0 Customer Retention Representative jobs found in Baton Rouge, LA area