Customer Retention Manager jobs in West Virginia

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Retention Specialist
  • Coforge Technologies
  • Charleston, WV FULL_TIME
  • Job description

    We at Coforge have an urgent need for Service Desk Agent with call center and help desk experience which will be onsite opportunity. If interested, please feel free to reach me at #646-383-9828 extn 11391.

    About us:

    Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders.

    **Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

    JOB SUMMARY

    The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

    ESSENTIAL FUNCTIONS

    Duties include, but are not limited to:

    • Promoting and/saving products and services
    • Providing an excellent customer experience via phone
    • Negotiating and completing save/service order requests from customers.
    • Working with customers patiently, tactfully, and efficiently
    • Accurately informing customers of various fees and adjustments.
    • Providing options to the customer based on product and service needs.
    • Active listening skills
    • Ability to follow tactical call flows to optimize the customer experience.

    MINIMUM REQUIREMENTS

    · Outstanding Customer Service skills.

    · Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.

    · Basic math skills, data entry skills, and sales aptitude

    · Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.

    · Ability to multitask in a fast-paced environment.

    PREFERENCES

    Previous Customer Service experience in a high volume

    2 years of Call Center experience or equivalent required

    1 yr contact center and 1 yr retention experience are preferred

    High school diploma or the equivalent

    Job Type: Full-time

    Salary: $13.00 - $15.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance

    Shift:

    • 8 hour shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Experience:

    • Customer retention: 1 year (Preferred)
    • contact center: 1 year (Required)

    Work Location: In person

  • 21 Days Ago

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Assistant Manager (Full-time) Retail Operations Center - Morgantown, WV. - $1000 Retention Bonus!
  • Goodwill of Southwestern Pennsylvania
  • Morgantown, WV FULL_TIME
  • Company DescriptionGoodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated...
  • 10 Days Ago

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Registered Dietitian $2000 retention
  • Healthcare Services Group, Inc.
  • Sistersville, WV FULL_TIME
  • Overview:Healthcare Services Group (HCSG), a leader in the long-term care market, is seeking a Registered Dietitian Nutritionist (RD, RDN) to work in your area. This position enjoys a flexible schedul...
  • 1 Day Ago

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AE - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, WV FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
  • 18 Days Ago

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Registered Dietitian $3000 retention bonus
  • Healthcare Services Group, Inc.
  • SPENCER, WV OTHER
  • Overview Healthcare Services Group (HCSG), a leader in the long-term care market, is seeking a Registered Dietitian Nutritionist (RD, RDN) to work in your area. This position enjoys a flexible schedul...
  • 15 Days Ago

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Registered Dietitian $2000 retention bonus
  • Healthcare Services Group, Inc.
  • SISTERSVILLE, WV OTHER
  • Overview Healthcare Services Group (HCSG), a leader in the long-term care market, is seeking a Registered Dietitian Nutritionist (RD, RDN) to work in your area. This position enjoys a flexible schedul...
  • 15 Days Ago

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Legal and Professional Client Retention Manager
  • LexisNexis
  • Dayton, OH
  • Telephonic Client Manager Do you enjoy building solid customer relationships resulting in growth? Do you enjoy collabora...
  • 3/29/2024 12:00:00 AM

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Inside Sales Representative
  • Kimble Companies
  • Twinsburg, OH
  • Job Description Job Description This position is responsible for territory management which includes all sales activitie...
  • 3/29/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • Yonkers, NY
  • The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
  • 3/28/2024 12:00:00 AM

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Inside Sales Representative
  • Kimble Companies
  • Dover, OH
  • Job Description Job Description This position is responsible for territory management which includes all sales activitie...
  • 3/28/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • West Springfield, MA
  • Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
  • 3/19/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$78,462 to $106,571

Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019