Customer Retention Manager jobs in Virginia

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Embodiment Operations Manager
  • 1571 Airbus Americas Customer Services, Inc.
  • Herndon, VA FULL_TIME
  • Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus Americas Customer Services is looking for an Embodiment Operations Manager to join the Major Repairs Customer Services Team based in Herndon, VA. Meet the Team: The Major Repairs team provides end to end support for developing, repairing and modifying aircraft around the world. The team coordinates and implements bespoke repair solutions to meet the customer’s specific requirements, while ensuring a positive customer relationship. As the Embodiment Operations Manager in Virginia, you will manage and lead complex repair projects and help build customer relationships, with a higher focus on the North American operations, along with some Latin American operations. Your Challenges: Manage major and complex repair projects, including but not limited to incidental and fleet-wide repairs. Support repair based activities for internal Airbus stakeholders. Ensure adequate change and stakeholder management as part of maintenance activities. This activity is carried out either for internal Airbus stakeholders or for customers. Proactively identify North American customer’s needs in the area of aircraft repairs. Build and propose custom solutions as part of an Airbus service package. Manage contract negotiation and agreement with customers, engaging relevant support function (CSD, legal, etc.) to achieve this goal Define the industrial feasibility (cost, time, risk) of the project during the acquisition phase. Establish overall integrated project planning from preparation for aircraft recovery or aircraft damage assessment to delivery to customer in accordance with contractual requirements, industrial capabilities and Airbus policies. Actively manage risks by developing a mitigation/recovery plan. Motivate cross-functional, global teams to find solutions and complete tasks on time and within budget. Manage subcontractors, as necessary for successful completion of repairs Ensure that project objectives in terms of time, cost and quality are met. Monitor and provide real-time tracking of project costs and margin, if applicable. Maintain full control of transaction profitability to comply with Airbus financial objectives. Manage the communication process within AIRBUS and third parties, through which instructions and information will pass, Negotiate the contract with the customer ensuring that Airbus revenue and EBIT targets are met. For each project, establish the project organization, work breakdown structure and integrated planning in compliance with the contractual requirements, industrial capabilities and Airbus policies Anticipate and mitigate risks throughout the entire project lifecycle in a proactive manner Lead and motivate cross-functional teams to ensure project objectives are met with respect to time, cost and quality. Submit Call for Tender to Airbus Procurement team when a BUY approach is preferred. Monitor projects costs and maintain a full control of the deal profitability to comply with Airbus financial objectives. Reports on project progress at customers' MD Engineering & Maintenance level Perform post project reviews (internal & external) to ensure experience capitalization and improvement plan, and communicate to all relevant stakeholders This role will involve business travel. This job requires an awareness of all potential compliance risks and a commitment to act with integrity, as the foundation of the company's success, reputation and sustainable growth. You boarding pass: Training as an aircraft structural engineer with at least 10 years of experience Aircraft maintenance operations experience Demonstrable experience in project management Knowledge and experience of Part 145 and Airworthiness Regulations are preferred Experience in communicating with customers, including negotiating sales contracts Advanced level of English Education: Bachelor of Science in Aerospace/Mechanical Engineering (or equivalent) required, Master of Science in Engineering or Business Administration preferred Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas Customer Services, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Customer Eng.&Technical Support&Services ------ Job Posting End Date: 04.09.2024 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
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Regional Portfolio & Account Manager
  • 1571 Airbus Americas Customer Services, Inc.
  • Herndon, VA FULL_TIME
  • Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application,...
  • 11 Days Ago

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Fleet Efficiency Manager
  • 1571 Airbus Americas Customer Services, Inc.
  • Herndon, VA FULL_TIME
  • Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application,...
  • 11 Days Ago

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Physician Recruitment & Retention Manager
  • Sentara
  • Norfolk, VA FULL_TIME
  • Sentara Physician Recruitment is hiring a Physician Recruitment and Retention Manager.Position Summary: The physician recruitment manager leads a team to achieve the goals for recruitment of physician...
  • 11 Days Ago

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Project Manager - Retention Services
  • Predict Health
  • Arlington, VA FULL_TIME
  • Overview of the Role We are looking for an exceptional Project Manager who is interested in joining a small and rapidly growing Product and Services team at our company. We view our data-driven produc...
  • 27 Days Ago

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Full Time Customer Retention Agent
  • Life Protect 24 7 Inc
  • Norfolk, VA FULL_TIME
  • Your mission is helping others. Your passion is sales. Nice to meet you.Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high performing individuals with a des...
  • 1 Month Ago

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Employee Engagement, Development, and Retention Manager
  • Katalyst Group
  • Chicago, IL
  • Integration, Development & Retention Manager Katalyst Group, in partnership with a local professional services organizat...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Omaha, NE
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Customer Retention Manager
  • Arona Home Essentials
  • Fort Dodge, IA
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are b...
  • 3/28/2024 12:00:00 AM

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Licenced Customer Service / Retention Manager
  • Breeze Unlimited
  • Phoenix, AZ
  • Licensed Office Administrator with Customer Service Focus (Allstate VIP Team) Location: Phoenix, AZ (In-office position)...
  • 3/27/2024 12:00:00 AM

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Customer Care and Retention Manager
  • Guardian Security Systems, Inc.
  • Tacoma, WA
  • Guardian Security is currently looking for a Customer Care & Retention Manager to join our team! Guardian Security was f...
  • 3/25/2024 12:00:00 AM

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Legal and Professional Client Retention Manager
  • LexisNexis
  • Dayton, OH
  • Telephonic Client Manager Do you enjoy building solid customer relationships resulting in growth? Do you enjoy collabora...
  • 3/24/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • Merrillville, IN
  • The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
  • 3/21/2024 12:00:00 AM

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Automotive Direct Sales Representative
  • Sherwin-Williams
  • West Springfield, MA
  • Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
  • 3/19/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$86,611 to $117,639

Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019