Customer Retention Manager jobs in Terre Haute, IN

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Retention and Completion Assistant Director
  • Indiana State University
  • Terre Haute, IN FULL_TIME
  • Position Details

    Position Details

    About the Institution
    Indiana State University is a world-class center of higher education, located in Terre Haute, Indiana, and serving a multi-state region that stretches from Indianapolis to St. Louis, Chicago, Louisville, Cincinnati, and beyond. It has been recognized by the Princeton Review as among the best universities in the Midwest.

    Indiana State is a beautiful, pedestrian-friendly campus located within walking distance of local shops, restaurants, and activities in Terre Haute’s historic downtown district. Situated near the Indiana-Illinois border, the campus is about an hour’s drive from Indianapolis and within a few hours of other major metropolitan areas.

    Indiana State, one of the most diverse campuses in Indiana, is a welcoming community of students, faculty, and staff representing most U.S. states and many countries around the world. There are more than 260 student-run organizations offering activities and entertainment throughout the year, along with 15 NCAA Division I athletic teams, a first-rate student recreation center with numerous classes and recreational sports programs, and a Performing Arts Series and University Speakers Series that bring national touring productions and speakers to campus. Indiana State is a place of belonging where students, faculty, and staff learn and thrive together.

    Indiana State University is an equal opportunity employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), religion, sexual orientation, gender identity, gender expression, age, national origin, status as an individual with a disability, status as a protected veteran, genetic information, political views or activity, or any other applicable legally protected characteristics. This policy applies to all employment practices within our organization, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and applicable apprenticeships.
    If you need assistance or an accommodation due to disability, you may contact us at isu-humanresources@indstate.edu

    Comments to Applicants
    Candidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position.

    This position is open until filled. For full consideration, please submit an application and all required materials by March 4, 2024.

    Job Title
    Retention and Completion Assistant Director

    Department
    Educational Student Services

    Work Schedule
    8:00 to 4:30. Some Saturdays or evenings required.

    Notice of Vacancy Number
    24-00041

    Desired Start Date

    Open Date
    02/21/2024

    Close Date

    Open Until Filled
    Yes

    Job Category
    Staff-Exempt Professional

    Job Type
    Staff - Full-Time

    Pay Grade
    10

    Hourly Rate or Salary Range
    Commensurate with Experience

    Benefits Associated with this Position
    Employee Benefits

    Benefits Received for Exempt Staff (ER, AR, AG, AU)
    • Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.
    • Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.
    • TIAA Retirement Contributions: Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU. The contributions are vested immediately. There are 40 investment options from which to choose.
    • TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.
    • Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.
    • Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate. Spouses may enroll in 15 semester hours each academic year with 80% of qualified tuition waived. Dependent children of regular full-time staff who are full-time degree seeking undergraduate students at ISU may receive a fee waiver of 80% of qualified tuition for up to a total of ten (10) semesters.
    • Sick Leave: Accrued at a rate of 12 days per fiscal year with unlimited accumulation.
    • Vacation: Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year


    Optional Benefits
    • Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children.
    • Voluntary Vision Plan: May enroll within the first 31 days of employment date.


    Job Summary/Basic Function
    The position will work with students to ensure they are on course for on-time graduation. The position oversees the graduate student advisor and works with advisees assigned to that student when necessary. The position manages all student records including making sure minors and majors are updated and assigns advisors for each. The Assistant Director represents the Assistant Dean in any meetings related to retention and completion.

    Specific Responsibilities

    Required Relevant Education & Experience
    Required Education: Bachelor’s degree
    Required Experience: 2-4 years working with students.

    Required Field(s) of Study
    N/A

    Preferred Relevant Education and Experience

    Supervisory Responsibilities
    Has authority or responsibility over staff employees, students, or graduate assistants on a regular basis and may be a direct supervisor.

    Required Certificates, Licenses and Registrations

    Other Required Certificates, Licenses and Registrations

    Preferred Certificates, Licenses and Registrations

    Preferred Other Certificates, Licenses and Registrations

    Knowledge, Skills and Abilities
    Able to adapt to change, Able to assemble, analyze and present data, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Experience in an educational environment preferred, Must be comfortable networking with groups or individuals, Willing to interact with students, Work effectively with a diverse community, Able to learn and retain information, Proven supervisory skills, Proven verbal and written communication skills

    Other Knowledge, Skills and Abilities

    Qualifications & Disclaimer

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.



    NCAA Guidelines

    All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

    No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.



    Position Reappointment Required
    No

    Job Duties

    Essential Duties and Responsibilities
    Advises students. Ensures that academic plans are updated. Makes sure students are aware of the field experience components in their final program year. Serves as the liaison to the various departments within the BCOE for faculty questions regarding advising for majors and minors. Is the BCOE staff member responsible for Athlete Progress to Degree information.

    Essential Duties and Responsibilities
    Assures students’ MySam entries are correct. Makes updates as needed and enters exceptions to the students’ programs as necessary. Completes graduation check-outs for all BCOE majors and works with ORR if issues arise.

    Essential Duties and Responsibilities
    Works with the Assessment Director in the BCOE to gather data as necessary for state, federal, and accreditation reporting.

    Essential Duties and Responsibilities
    Assists with transfer advising. Also is the back up advisor with all advisees assigned to the graduate student when the graduate student isn’t available.

    Essential Duties and Responsibilities
    Works with program coordinators and advisors across campus as well as Associate Deans, to ensure credit is correctly posted to student records.

    Essential Duties and Responsibilities
    Provides resource information and support to students to make sure they can graduate on-time. Problem-solves issues that threaten student success.

    Essential Duties and Responsibilities
    Represents the Assistant Dean in meetings related to advising and retention.

    Essential Duties and Responsibilities
    Performs other duties as assigned.

  • 1 Month Ago

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Customer Success Manager
  • Delinian
  • Brazil, IN FULL_TIME
  • Job Advert About Fastmarkets Fastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a c...
  • 3 Days Ago

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Senior Customer Success Manager
  • Voxy Inc
  • Brazil, IN FULL_TIME
  • About VoxyVoxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foste...
  • 17 Days Ago

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NetSuite Customer Success Manager
  • Oracle
  • Brazil, IN FULL_TIME
  • What We're Looking For: As a Customer Success Manager (CSM), you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to...
  • 1 Month Ago

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PHYSICAL THERAPIST - PROGRESSIVE HEALTH $10K SIGN-ON/RETENTION BONUS
  • Union Health
  • TERRE HAUTE, IN FULL_TIME
  • Interested in working as a Physical Therapist for Progressive Health? Monthly bonus potential! $10,000 sign-on/retention bonus available! Relocation Assistance M-F Schedule Apply here: Physical Therap...
  • 1 Day Ago

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ATHLETIC TRAINER - PROGRESSIVE HEALTH $5k sign-on/retention bonus
  • Union Health
  • TERRE HAUTE, IN FULL_TIME
  • Interested in working at Progressive Health as an Athletic Trainer? Follow this link to learn more and apply! Up to 5K Sign on Bonus Athletic Trainer, PRN/PT/FT (Sports Med) *PLEASE DO NOT APPLY THROU...
  • 7 Days Ago

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0 Customer Retention Manager jobs found in Terre Haute, IN area

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Server - Quarterly Retention Bonus & Quarterly Performance Review Increase Programs
  • Asccare
  • Terre Haute, IN
  • ** Server - Quarterly Retention Bonus & Quarterly Performance Review Increase Programs** **Job Category****:** Food & Nu...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Terre Haute, IN
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Leasing Consultant - Highland Quarters
  • Asset Living
  • Terre Haute, IN
  • Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities na...
  • 3/27/2024 12:00:00 AM

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Employee Life Cycle Manager
  • Southwood Healthcare Center
  • Terre Haute, IN
  • Southwood Healthcare Center - CommuniCare Health Services is currently recruiting an Employee Life Cycle Manager at Sout...
  • 3/27/2024 12:00:00 AM

S
Director of Institutional Research (Hybrid- Campus and Remote)
  • Saint Mary-Of-The-Woods College
  • Terre Haute, IN
  • Job Type Full-time Description Provides support and administration for institutional research (IR) collection, interpret...
  • 3/26/2024 12:00:00 AM

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General Manager
  • Arby's
  • Terre Haute, IN
  • *Position* As a General Manager, you will be the leader of your restaurant's Success! You will lead your Restaurant Mana...
  • 3/25/2024 12:00:00 AM

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HR Business Partner (Bilingual English/Spanish)
  • ResourceMFG
  • Terre Haute, IN
  • summary We have a direct hire opening for anHR Business Partner (Bilingual English/Spanish) in Everett at a food product...
  • 3/24/2024 12:00:00 AM

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Independent Insurance Agent (Kentucky)
  • Erie Insurance Group
  • As an Independent Agent with Erie Insurance, you can build your own business representing a company with over nine decad...
  • 3/24/2024 12:00:00 AM

Terre Haute is located alongside the eastern bank of the Wabash River in western Indiana. The city lies about 75 miles (121 km) west of Indianapolis. According to the 2010 census, Terre Haute has a total area of 35.272 square miles (91.35 km2), of which 34.54 square miles (89.46 km2) (or 97.92%) is land and 0.732 square miles (1.90 km2) (or 2.08%) is water. The Wabash River dominates the physical geography of the city, forming its western border. Small bluffs on the east side of city mark the edge of the historic flood plain. Lost Creek and Honey Creek drain the northern and southern sections ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$79,998 to $108,657
Terre Haute, Indiana area prices
were up 1.3% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020